Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Lexus Kansas City
Merriam, KS
1,029 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,029 reviews
September 01, 2025
Becky is always on top of her game and gives solid advice as to what the issues are. I would highly recommend her to anyone interested in using your company. Service performance was excellent as well. as to what the issues are. I would highly recommend her to anyone interested in using your company. Service performance was excellent as well. See you next time. More
by timjmcquaid
Employees Worked With
Becky , Chetan “Cheeto” Sampat
August 28, 2025
I’ve driven Lexus for over 20 years and the experience with this dealership was the best to date. I flew in from Houston and was met at the airport by Doug. He was cordial, knowledgeable, friendly, and pr with this dealership was the best to date. I flew in from Houston and was met at the airport by Doug. He was cordial, knowledgeable, friendly, and professional. I appreciated the ease with which we engaged in conversation (as though we had known each other for a decade). The facility was set up for customer comfort and the process was completed quickly. Yes, it was worth the flight out. You’ve earned a new customer. More
by dhnewson
Employees Worked With
Doug
August 27, 2025
We had a great experience with Briggs helping us out getting the car we wanted! We are very pleased with our experience and our purchase! Thanks again! getting the car we wanted! We are very pleased with our experience and our purchase! Thanks again! More
by Pilar
Employees Worked With
Briggs
August 26, 2025
Service Rep Ramon Conway was courteous and friendly. Answered my questions. Told me approximately how long the service would take and kept me informed. Waiting room is gorgeous, and had a variety of d Answered my questions. Told me approximately how long the service would take and kept me informed. Waiting room is gorgeous, and had a variety of different drinks and snacks. Service I received from Ramon was wonderful! More
by Denise B
Employees Worked With
Ramon Conway
August 25, 2025
I, a 75 year old woman knowing not much about car maintenance, feel soooo fortunate to have Ramon Conway as my consultant. He is not only very detailed, knowledgeable but also responsive and compass maintenance, feel soooo fortunate to have Ramon Conway as my consultant. He is not only very detailed, knowledgeable but also responsive and compassionate by taking extra steps to take care of my concerns. I’m looking forward to working with Ramon for long time to come. More
by jeandupont
Employees Worked With
Ramon Conway
