
Hendrick Lexus Kansas City
Merriam, KS
Filter Reviews by Keyword
By Type
Showing 969 reviews
This was our first time getting our vehicle serviced at this dealership. As soon as we arrived, we met Mr. Brian Veal and he was very friendly and got us checked in. He explained the entire service process this dealership. As soon as we arrived, we met Mr. Brian Veal and he was very friendly and got us checked in. He explained the entire service process and had our loaner vehicle ready. He called throughout the process and let us know about the tires on our vehicle. He provided excellent customer service from start to finish. More
Fast service with my used Lexus. Helped me get service at Santa Fe Sound to correct my issues with speakers. Very courteous and helpful both times i visited Hendricks Lexus. Helped me get service at Santa Fe Sound to correct my issues with speakers. Very courteous and helpful both times i visited Hendricks Lexus. More
I think you take good care of customers. I just worry about the quality of tires you are selling. I only have 21,000 miles on my car. I have already replaced two tires for hitting a curb a I just worry about the quality of tires you are selling. I only have 21,000 miles on my car. I have already replaced two tires for hitting a curb and a nail. Now, they are already suggesting I replace the whole set for wear and tear. More
Service call was easy to schedule. Inspection seemed very thorough and all our questions were answered. Willie was helpful, polite, friendly and knowledgeable. It’s a ways to go for se Inspection seemed very thorough and all our questions were answered. Willie was helpful, polite, friendly and knowledgeable. It’s a ways to go for service since we don’t live in KC but worth it. Thank you Willie. More
Brian and the rest of the crew are friendly and professional. He is very prompt with the advice and clearly communicates the needs of the vehicle. He is very knowledgeable of the Lexus vehicles. I professional. He is very prompt with the advice and clearly communicates the needs of the vehicle. He is very knowledgeable of the Lexus vehicles. I trust his advice. Chris is an excellent manager. More