Hendrick Lexus Kansas City

Brian is the best consultant. He gets things done and is always pleasant to work with. He gets things done and is always pleasant to work with. More

Above and beyond service! Helpful in thoroughly explaining issues and repairs needed. Very professional, too! Helpful in thoroughly explaining issues and repairs needed. Very professional, too! More

Not from KC and generally when I have had to take my Lexus to dealerships for service, I was nervous or worried. But then I started going here and can truly say I have no nervousness or worry when I hav Lexus to dealerships for service, I was nervous or worried. But then I started going here and can truly say I have no nervousness or worry when I have to bring m car in for its maintenance or any repairs. This all attributed to Brian Veal and Lexus technicians who have always done right by me and my car! More

Brian is my go to guy for our 2025 NX 350 H. We also previously went to Brian for our 2018 300H. A very knowledgeable resource and very helpful! I thought that I had sent this back in December. We also previously went to Brian for our 2018 300H. A very knowledgeable resource and very helpful! I thought that I had sent this back in December. My very late response should not reflect badly on Brian! Paul Schwarz More

When I get my car serviced, I only deal with Brian Veal. This time I waited to schedule my appointment for after he returned from vacation. It’s good to deal with someone you trust. This time I waited to schedule my appointment for after he returned from vacation. It’s good to deal with someone you trust. More

The dealership is very well run, clean and responsive. Its customer service is outstanding and the service technicians do a great job of keeping me informed during the appointments with video links,. In Its customer service is outstanding and the service technicians do a great job of keeping me informed during the appointments with video links,. In particular, Brian Veal, my Service Advisor, does a great job and I always enjoy working with him. More

The people were very pleasant and easy to deal with. Brian and Billy were great. Thanks Brian and Billy were great. Thanks More

Brian Veal was our service advisor. He was very knowledgeable, courteous, professional and helpful. We used the concierge service, which is an appreciated option since we live 60 miles He was very knowledgeable, courteous, professional and helpful. We used the concierge service, which is an appreciated option since we live 60 miles away. They did our 40k service and sent a video of the inspection and recommendations beyond the standard service. We chose to have 2 of 3 recommended services completed but there was no pressure to do any of them. Three of our wheels had "kissed the curb" a few times and they were repaired and look like new! Communication was easy and clear and our car was returned at the promised time. We could not be more pleased with Brian and the service team! More

I like working with Brian Veal on service for my car He is very honest and dependable is very honest and dependable More

So glad to have Jen as our advisor. She is helpful from start to finish and quick! I barely have time to snack! She is helpful from start to finish and quick! I barely have time to snack! More