Hendrick Lexus Kansas City

Timely, responsive, and thorough. I detected a problem with steering that concerned me, and not only did they resolve the problem which turned out to be operator error, but they ran a I detected a problem with steering that concerned me, and not only did they resolve the problem which turned out to be operator error, but they ran a full diagnostic on the car to make sure it was safe. I appreciate the extra mile of service given. More

Top tier customer service! Ramon Conway made car service easy and rewarding. He went above and beyond and made sure to keep me up to speed with all work being done. Ramon Conway made car service easy and rewarding. He went above and beyond and made sure to keep me up to speed with all work being done. More

We needed all weather mats for our RCF and went to the parts department to order and met Tabby Teufler, the parts manager…Not only did she order the mats to arrive the next day, but her service was fantas parts department to order and met Tabby Teufler, the parts manager…Not only did she order the mats to arrive the next day, but her service was fantastic and her knowledge of Lexus vehicles and cars in general was excellent!!! She is the epitome of professionalism and exactly what we would expect from any dealership. More

Andres Molina was excellent, finance person lady was not good, after we refused all warranty her demeanor changed dramatically. Gave us a bad taste in our mouth, probably may not recommend Hendrick Lexus b good, after we refused all warranty her demeanor changed dramatically. Gave us a bad taste in our mouth, probably may not recommend Hendrick Lexus because of her. More

Brian Veal is a talented professional, committed to excellence, and passionate about the profession. I give him my highest recommendation. excellence, and passionate about the profession. I give him my highest recommendation. More

Craig Rossman did a nice job explaining the warranty on our service and explaining another issue that had occurred since we made our appointment. The service was finished when expected and we left happy wi our service and explaining another issue that had occurred since we made our appointment. The service was finished when expected and we left happy with a clean car! More

My service representative, Brian Veal, was highly professional. knowledgeable, and courteous. My entire service experience was excellent. professional. knowledgeable, and courteous. My entire service experience was excellent. More

Willie is so helpful and has a great personality. Also the tech team solved a BIG problem with my navigation. Dillon was patient and polite as he persevered to get my phone reconnected. Thank you! Also the tech team solved a BIG problem with my navigation. Dillon was patient and polite as he persevered to get my phone reconnected. Thank you! More

Becky and Wille always exceed my expectations. They are always friendly and knowledgeable. Wouldn't dare go anywhere else for service on my Lexus. There're the best! They are always friendly and knowledgeable. Wouldn't dare go anywhere else for service on my Lexus. There're the best! More

I value the service that Craig Rossman gives me. I trust him to take care of my needs with questions ask and service delivered. I trust him to take care of my needs with questions ask and service delivered. More