Hendrick Lexus Kansas City

I had my new car serviced for the first time at Hendrick's dealership, and it was a fabulous experience. Brian Veal was very helpful and has promised to help me set up appointments in the future! Hendrick's dealership, and it was a fabulous experience. Brian Veal was very helpful and has promised to help me set up appointments in the future! More

Friendly, personable, professional service by Brian Veal. Kept me informed throughout the process and discussed options/ideas for future service needs. No pressure service; helpful and relaxed experience Kept me informed throughout the process and discussed options/ideas for future service needs. No pressure service; helpful and relaxed experience More

I've taken my vehicle to this service center since 2010. I met Brian Veal on my first trip in for service and was very impressed with his professionalism and knowledge. He is always very transparent and d I met Brian Veal on my first trip in for service and was very impressed with his professionalism and knowledge. He is always very transparent and does not try to over sell service. He keeps me up to date on any repairs and we discuss/plan for future repairs. Plus, he has a great service team to back him up. I highly recommend him and the Hendrick Lexus KC dealership. More

Strong sense of professionalism and quality personnel while providing a friendly and comfortable atmosphere. Makes me feel good about being a Lexus customer for 30 years. while providing a friendly and comfortable atmosphere. Makes me feel good about being a Lexus customer for 30 years. More

Everybody is so friendly and efficient . .very little waiting time ! Jen is my service tech and she is awesome!!! .very little waiting time ! Jen is my service tech and she is awesome!!! More

Above and beyond service! Helpful in thoroughly explaining issues and repairs needed. Very professional, too! Helpful in thoroughly explaining issues and repairs needed. Very professional, too! More

Brian is the best consultant. He gets things done and is always pleasant to work with. He gets things done and is always pleasant to work with. More

Not from KC and generally when I have had to take my Lexus to dealerships for service, I was nervous or worried. But then I started going here and can truly say I have no nervousness or worry when I hav Lexus to dealerships for service, I was nervous or worried. But then I started going here and can truly say I have no nervousness or worry when I have to bring m car in for its maintenance or any repairs. This all attributed to Brian Veal and Lexus technicians who have always done right by me and my car! More

Brian is my go to guy for our 2025 NX 350 H. We also previously went to Brian for our 2018 300H. A very knowledgeable resource and very helpful! I thought that I had sent this back in December. We also previously went to Brian for our 2018 300H. A very knowledgeable resource and very helpful! I thought that I had sent this back in December. My very late response should not reflect badly on Brian! Paul Schwarz More

When I get my car serviced, I only deal with Brian Veal. This time I waited to schedule my appointment for after he returned from vacation. It’s good to deal with someone you trust. This time I waited to schedule my appointment for after he returned from vacation. It’s good to deal with someone you trust. More