Hendrick Lexus Kansas City

I have purchased 7 RX's from this dealership and will continue to do so. great service department. continue to do so. great service department. More

Craig Rossman has been my go to Service Rep for as long as I’ve owned a Lexus! He’s helped with routine service and everything else. From side wall damaged tires to how to maintain the battery on cars that as I’ve owned a Lexus! He’s helped with routine service and everything else. From side wall damaged tires to how to maintain the battery on cars that sit in my garage undriven for months on end. He and all the service people are great! More

Service that you can trust and they are extremely thorough in their analysis. The service advisor listened to what my concerns were, and the experience was impeccable thorough in their analysis. The service advisor listened to what my concerns were, and the experience was impeccable More

I recently purchased a Lexus 450h from Hendrick Lexus in Kansas City, and I couldn't be happier with the process. I worked with Andres, and he was exceptional from start to finish. Andres is incredibly kno Kansas City, and I couldn't be happier with the process. I worked with Andres, and he was exceptional from start to finish. Andres is incredibly knowledgeable about the hybrid system and took the time to walk me through all the tech features of the 450h without ever making me feel rushed. He was professional, transparent, and made the entire negotiation and delivery process seamless. The team at Hendrick Lexus really maintains a high standard of customer service. If you’re looking for a new Lexus, I highly recommend asking for Andres—he’ll make sure you’re taken care of. Love the new ride! More

Extremely Exceptional Customer Service from Ramon Conway! While my car was in the shop he provided me with a courtesy car. Also kept me up to speed throughout the entire process, checking in to let me know w While my car was in the shop he provided me with a courtesy car. Also kept me up to speed throughout the entire process, checking in to let me know what was going on. Ramon is awesome I highly recommend him and Hendrick Lexus of Kansas City for their great service department and exceptional customer service and support. More

They are as pleasant, helpful, and efficient as I can imagine any dealership Service department I can imagine. imagine any dealership Service department I can imagine. More

Brian is great as always! I'm always worried when I go in that he won't be there because it's a day off! I love how he goes over everything with me that my car needs whethe I'm always worried when I go in that he won't be there because it's a day off! I love how he goes over everything with me that my car needs whether it's "urgent" needs or "when you can" needs or"down the road" needs! He explains things that I can understand in a way that I can understand..... I'm clueless when it comes to vehicles and I trust him 100% to lead me in the right direction. Even when friends tell me I could get my work done cheaper add another place, and I'm aware of that, I trust what Hendrick Lexus Brian Veal tells me! More

Brian is stellar as always. Welcomed me and my nervous little dog with a friendly chit chat and then took care of service, kept me updated and returned a squeaky clean car. Than Welcomed me and my nervous little dog with a friendly chit chat and then took care of service, kept me updated and returned a squeaky clean car. Thank you! More

Brian is always amazing. I truly appreciate his customer service and willingness to take the time to actually talk to me - rather than move on to the next customer / car. S I truly appreciate his customer service and willingness to take the time to actually talk to me - rather than move on to the next customer / car. So much better than many other dealers I have dealt with. More

The absolute best in customer service! ! I will recommend to anyone and everyone that will listen. ! I will recommend to anyone and everyone that will listen. More