Hendrick Lexus Kansas City

Jen as always is very knowledgeable. Explains in detail all the things about my car that I need to do now or I can postpone for a later date and I appreciate that. Explains in detail all the things about my car that I need to do now or I can postpone for a later date and I appreciate that. More

Jen Tracy is an awesome service provider. She’s very trust worthy and always works with me to make sure my vehicle is well taken care of. She’s very trust worthy and always works with me to make sure my vehicle is well taken care of. More

Jen is an excellent service advisor. Always does a great job very trustworthy and a good person! Always does a great job very trustworthy and a good person! More

Great service as always. Ramon Conway told me the cost upfront and advised me about the additional service that was needed on my car, and what we could hold off on. Outstan Ramon Conway told me the cost upfront and advised me about the additional service that was needed on my car, and what we could hold off on. Outstanding customer service. More

I always get exceptional service at Lexus Kansas City. Get 10 stars across the board as always thanks to Ramon Conway, he is my go to service advisor and is wonderful always giving excellent service..Gre Get 10 stars across the board as always thanks to Ramon Conway, he is my go to service advisor and is wonderful always giving excellent service..Great Job. More

Always receive excellent service. Timely, courteous and professional. This is my second Lexus so I’ve been coming here for awhile. Never disappointed. Timely, courteous and professional. This is my second Lexus so I’ve been coming here for awhile. Never disappointed. More

Lack of communication cost me money as they didn’t confirm with me to do added parts that I didn’t approve confirm with me to do added parts that I didn’t approve More

The best dealership! They always take great care of us and our cars! Willi Steineger Is terrific. Always takes extra care of us! They always take great care of us and our cars! Willi Steineger Is terrific. Always takes extra care of us! More

The service contract sales person and associate were terrible. I should not feel pressured to buy a service contract. He made fun of us for having money and not worrying about service. Terrible. terrible. I should not feel pressured to buy a service contract. He made fun of us for having money and not worrying about service. Terrible. More

My experience at Hendrick Lexus Merriam, KS has always been positive. Ramon Conway is my Service Advisor. He and his team are very proficient in notifying me of what needs to be done and how to priorit been positive. Ramon Conway is my Service Advisor. He and his team are very proficient in notifying me of what needs to be done and how to prioritize if needed. I always find some irresistible snack in the very nice waiting and dining area. This is my third Lexus and I am enjoying this one as well. Recently I picked up a screw in my tire and after a AAA call, I immediately drove to the dealership. I had a replacement in a very short period of time and was on my way home. More