Back

Hendrick Lexus Kansas City

Merriam, KS

5.0
969 Reviews

6935 W. Frontage Road

Merriam, KS

66203

Directions

By Type

Showing 969 reviews

April 19, 2023

This is my second Lexus with Hendrick Lexus and the service has been awesome. My last car lasted over 13 years and my current 2019 is still just like new. I especially appreciate dedicated service ma More

by Ron
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 21, 2023 -

Hendrick Lexus Kansas City responded

Hi Ron, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

April 19, 2023

The service we receive is always outstanding. Recently we needed some extensive work on our Lexus. Willie Steineger, our Service Consultant, advised us on the essentials that needed immediate att More

by jreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Apr 20, 2023 -

Hendrick Lexus Kansas City responded

Jreilly, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

April 18, 2023

Great treatment every time, very professional and and always upbeat. Brian Veal is the best! More

by robf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal - 5 stars
Apr 21, 2023 -

Hendrick Lexus Kansas City responded

Hi Robf, we are very happy to have provided you with such a positive experience!

April 18, 2023

My service advisor Craig Rossman was great. Very fair, knowledgeable, and I will exclusively work with him in the future. More

by relic_benz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Apr 25, 2023 -

Hendrick Lexus Kansas City responded

Relic_benz, thank you for your kind words and this wonderful review!

April 18, 2023

Every thing went well. Willie Steineger was excellent I could not have been more pleased More

by dbrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger, Chetan “Cheeto” Sampat
Apr 21, 2023 -

Hendrick Lexus Kansas City responded

Dbrada, we are so happy to read such a great review about Willie!

Apr 21, 2023 -

dbrada responded

Please stop asking me for this. I am not on Facebook or any other social media

April 18, 2023

I sincerely appreciate their honesty and level of service - especially my service manager, Brian Veal! More

by fraser678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 25, 2023 -

Hendrick Lexus Kansas City responded

Fraser678, we are glad we could help!

April 15, 2023

Willie Steinger is very thorough. I trust his judgement and do not feel pressured to add services that are not essential. I have been a Hendrick customer for many years and when I nee More

by MHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steinger
Apr 25, 2023 -

Hendrick Lexus Kansas City responded

Hi Mhb, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

April 12, 2023

No comment . No comment No comment No comment No comment No comment No comment No comment No comment No comment No comment No comment No comment More

by lgbolton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 18, 2023 -

Hendrick Lexus Kansas City responded

Thank you, and have a fantastic day!

April 11, 2023

I drive much further than I would need to just to take my car to Hendrick. I have a personal service person, Willie Steineger, that I can trust to tell me the truth. More

by kdespain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Apr 18, 2023 -

Hendrick Lexus Kansas City responded

We are always more than happy to assist you if anything else comes up. Take care!

April 10, 2023

I found Craig Rossman and the service team very courteous and prompt in servicing what could have been a big problem with my car. Very happy with the whole experience. More

by Harley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Apr 18, 2023 -

Hendrick Lexus Kansas City responded

Harley, we are so happy to read such a great review about Hendrick Lexus Kansas City!

...
30
...