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Hendrick Lexus Kansas City

Merriam, KS

5.0
834 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 834 reviews

July 14, 2022

Excellent service. I appreciate the video evaluation and information from the tech. Done quickly as well including tires. More

by Timmccarthy44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie
Jul 14, 2022 -

Timmccarthy44 responded

Excellent service

July 13, 2022

Willie Steineger has been our service consultant for years and has always provided exceptional customer service. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jul 15, 2022 -

Hendrick Lexus Kansas City responded

Liz, we are glad we could help! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

July 12, 2022

Love Hendrick Lexus in KC and the maintenance crew there. Craig Rossman is the best and has taken care of me and my vehicles for the last 20 years. More

by smokn2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jul 14, 2022 -

Hendrick Lexus Kansas City responded

Hi Smokn2, thank you so much for your positive comments about Hendrick Lexus Kansas City! We can't wait to see you again, have a great day.

July 12, 2022

Came in for 15,000 scheduled maintenance. Craig Rossman was my service advisor and was very prompt and informative throughout and I was in and out in an expeditious manner. I’ve never had one More

by sgonabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jul 14, 2022 -

Hendrick Lexus Kansas City responded

Sgonabe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City.

July 11, 2022

Brian Veal was an excellent consultant with my latest service, i will be back for any and all needed services. More

by brettmlane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jul 14, 2022 -

Hendrick Lexus Kansas City responded

Brettmlane, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Kansas City. Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2022

Always Great Customer Service at Hendrick Lexus from Willie Steineger! He is and will continue to be my go to guy for service! More

by Great Experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jul 04, 2022 -

Hendrick Lexus Kansas City responded

Hi Great Experience, thank you so much for your positive comments about Hendrick Lexus Kansas City! We do hope we can be of assistance in the future. Take care!

July 01, 2022

I Purchased a used Lexus ES from here. My experience from start to finish was very positive. I highly recommend Jake and Brandon. They were very professional and easy to work with from sta More

by Robp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Castro, Brandon Burton
Jul 19, 2022 -

Hendrick Lexus Kansas City responded

Robp, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2022

Best dealer service and personnel found anywhere in the KC area. Willie Steinger has been my customer service representative for years. He always gets the right work done at the right time and ensures my v More

by B2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
willie steineger
Jul 01, 2022 -

Hendrick Lexus Kansas City responded

B2, we are so happy to read such a great review about Hendrick Lexus Kansas City! We can't wait to see you again, have a great day.

June 29, 2022

Mr. Willie was very thorough in explaining services needed for my vehicle. He was instrumental in removing the red tape when I used my Car Shield protection for the first time. I was under the impres More

by evelyn.hedge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't have an audiences with management at this appointment
Jul 01, 2022 -

Hendrick Lexus Kansas City responded

Evelyn.hedge, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Jul 01, 2022 -

evelyn.hedge responded

Message received, no additional comments at this time.

June 21, 2022

Willie sets a very high professional standard of providing customer service and ensuring our Lexus has superior maintenance. More

by rlv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 23, 2022 -

Hendrick Lexus Kansas City responded

Hi Rlv, thank you so much for your positive comments about Hendrick Lexus Kansas City! If you have any further questions, please don't hesitate to reach out!

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