Hendrick Lexus Kansas City

Met or exceeded all expectations. John Nguyen our sales guy was very helpful and more importantly, efficient. We were able to identify the right car we wanted on-line. Got full expla John Nguyen our sales guy was very helpful and more importantly, efficient. We were able to identify the right car we wanted on-line. Got full explanations about what we were getting. More

Very courteous and professional Comfortable waiting area Very courteous and professional Comfortable waiting area which is clean and has refreshments I have been coming for over 25 years and the care and Very courteous and professional Comfortable waiting area which is clean and has refreshments I have been coming for over 25 years and the care and service is same or better More

Work was performed as requested; my car was returned in a timely manner and in good working order! I love the valet service. Thanks you! timely manner and in good working order! I love the valet service. Thanks you! More

Prompt,, pleasant and efficient service I will always take my Lexus to Hendrick. They honor appointments, are unfailingly pleasant and professional, and do exactly what they say. My car lo I will always take my Lexus to Hendrick. They honor appointments, are unfailingly pleasant and professional, and do exactly what they say. My car looks and runs beautifully. More

Excellent service , on time, comfortable waiting lounge area with sufficient room for adequate distancing gives the impression that this dealership is focused on its cu , on time, comfortable waiting lounge area with sufficient room for adequate distancing gives the impression that this dealership is focused on its customer safety. More

Great Service, Always Treated as a Priority Brian Veal does an excellent job of taking take of my needs. He often goes above and beyond to make sure I receive the best care and service. My rec Brian Veal does an excellent job of taking take of my needs. He often goes above and beyond to make sure I receive the best care and service. My recent service included tire replacement. Brian worked with the tire manufacturer to obtain an additional wear credit for me. I never had anything short of an excellent experience working with Brian and others on the service team More

Outstanding service department. A loaner car was offered because of the length of service needed. That was a gps update. A complimentary car wash was done as well. As always the serv A loaner car was offered because of the length of service needed. That was a gps update. A complimentary car wash was done as well. As always the service department was outstanding as usual. More

Antonio is a great sales agent! The guy in finance who looks like Teen Mom Tyler was also very great to work with. I appreciate the delivery aspect at the end with the woman who helped me get accustomed t looks like Teen Mom Tyler was also very great to work with. I appreciate the delivery aspect at the end with the woman who helped me get accustomed to my new car. More

Willie always does a fantastic job!!Loaner cars are Willie always does a fantastic job!! Loaner cars are clean and well maintained and price for service is always confirmed in advance. While I h Willie always does a fantastic job!! Loaner cars are clean and well maintained and price for service is always confirmed in advance. While I have to drive 30 minutes each way it is worth it. More

Great Service, Great People, COVID -19? I brought in my NX300h for regular maintenance. The staff was ready for me at the appointed time, I was greeted and given room in a roomy and modernl I brought in my NX300h for regular maintenance. The staff was ready for me at the appointed time, I was greeted and given room in a roomy and modernly styled waiting area with free drinks and food. My car was completed in less time than I anticipated. The gentleman who attended to me came to the waiting room, handed me my completed paperwork and I was on my way back out. A pleasant and professional service experience as I have come to get used to it by the Hendrick team. However I was somewhat surprised by the inconsistent implementation of social distancing. While my advisor wore a face mask all the time (I am wearing one), I saw other associates not doing so. Some customers in the waiting area wore facemasks and some didn't. I understand that those are not legal requirements at this time, and people have different levels of concern being exposed to COVID-19. But I would have hoped that the team would default to the safe side of the spectrum of protection, respecting those customers with the highest concern, and wear facemasks all the time. Other than that, again a great service experience. More