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Hendrick Lexus Kansas City

Merriam, KS

5.0
859 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 859 reviews

November 17, 2018

Above Excellent My experience was above excellent from the time I entered the door until the final papers were signed. He was the best salesman out of (3) Lexus I ha More

by Fam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Nochlin
Nov 19, 2018 -

Hendrick Lexus Kansas City responded

Thank you Fam for taking the time to share your experience with Steve Nochlin! We appreciate the 5-Star rating but mostly appreciate your loyalty when it comes to buying Lexus. Happy Thanksgiving! -SusanLexus

November 15, 2018

Lease 2019 Alexi is always excellent to do business with. This is our third Lexus and we buy because of superb service we get from him. We have worked with him More

by Number 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexi
Nov 16, 2018 -

Hendrick Lexus Kansas City responded

Glad to see Alexai is doing what he does best. Thanks Number 1 fr letting us know! We greatlt appreciate your feedback and 5-star rating! -SusanLexus

November 13, 2018

Great service, as usual. Justin was very helpful and profes Hendrick takes good care of its customers. I had a problem with a tire and went in without an appointment. My service representative took great pain More

by Pat C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin 114907
Nov 16, 2018 -

Hendrick Lexus Kansas City responded

Music to my hears Pat! Grateful Justin stepped up to make life easy for you! Thanks for the 5-Star rating and positive feedback! -SusanLexus

Nov 29, 2018 -

Hendrick Lexus Kansas City responded

Music to my ears Pat! Grateful Justin stepped up to make life easy for you! Thanks for the 5-Star rating and positive feedback! -SusanLexus

November 12, 2018

Excellent Customer Service! We appreciate the one-on-one, after the sale orientation of how to operate the equipment on the vehicle provided by Greg. Well done! We travelled f More

by Military appreciation
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Miller
Nov 16, 2018 -

Hendrick Lexus Kansas City responded

Thank you forst and foremost for your service. Secondly, we need to make that 4.8 Rating a 5. Let us know where we can improve. We aim to please! -SusanLexus

November 12, 2018

Courteous and met my needs. Service was required and it was accomplished in a timely way. The loaner car allowed us to schedule it to accommodate our needs. Ramon was extremely f More

by Mkcdate7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon
Nov 16, 2018 -

Hendrick Lexus Kansas City responded

Convenience is what it is all about MKcdate7 and Ramon is the happiest guy on the service drive. I'd say you hit the jackpot. Thanks for the 5-Star rating - it means alot to us! -SusanLexus

November 12, 2018

Service Excellent service. Friendly helpful loaner vehicle nice would recommend this to friends and family. Lexus vehicle has been super reliable so far . Wou More

by Rcn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
October 13, 2018

Wow! Phenominal service! So I brought my car in for routine service last week, this is the second time I have taken my car there for service and frankly, have been blown away More

by cstreitberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Nov 19, 2018 -

Hendrick Lexus Kansas City responded

Love this type of review Chris Streitberger! Thanks for letting us know about your experience with Brian and Phil! Our Service department is Award Winning and the real is the people and the relationships they develop with our customers. Thanks again for your feedback and letting us know! Have a safe and Happy Thanksgiving! -SusanLexus

September 28, 2018

Hendrick Ambassador, Susan Lexus If Hendrick management, sales, service and financing staff are anything like Susan Lexus then Hendrick Lexus Kansas City is the place to purchase an a More

by GLS
Recommend Dealer
Yes
Employees Worked With
Susan Lexus
Nov 16, 2018 -

Hendrick Lexus Kansas City responded

Thank You GLS! You have no idea how your words blessed me. I am a people pleaser and do what I can to make them happy. Tjat's how it should be in customer service, especially at a luxury car dealership! Thanks for taking the time to give us a 5-Star rating and provide positive feedback! -SusanLexus

September 20, 2018

Awesome used car purchase experience. It was a pleasure to work with Alexai and Hendrick Lexus. I purchased a used Ford Explorer and expected the process to be unpleasant. It was not AT AL More

by KGough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexai Dowell
Nov 19, 2018 -

Hendrick Lexus Kansas City responded

Thanks KGough for the 5-Star review and positive feedback. Alexai is one of the best and we are grateful your experience was awesome. That is how it is suppose to work! Have a wonderful Thanksgiving! -SusanLexus

September 12, 2018

Will never buy from Hendrick again. Worst dealer sales Experience I've ever had. Once they have your money good luck getting any service or even a returned call or response to an email. More

by Crusty1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Davic Norton
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