Hendrick Lexus Kansas City

They don't need your business Sent an email to service advisor asking how much an oil change is on my Lexus and never heard back. I then sent an email to the service manager Teresa Sent an email to service advisor asking how much an oil change is on my Lexus and never heard back. I then sent an email to the service manager Teresa Holt and never heard back. Clearly this service department doesn't need business and because of that I'm buying my next car this summer at another dealership and it won't be a Lexus either. More

Fantastic experience Just purchased my first Lexus. Have never felt so good about buying a car. Jonathan was just an amazing sales consultant. He listened and worked extre Just purchased my first Lexus. Have never felt so good about buying a car. Jonathan was just an amazing sales consultant. He listened and worked extremely hard to make sure I felt good about the car buying experience. He and everyone on the Hendrick staff truly embodied the definition of fine customer service. Susan in delivery was very knowledgeable and patient showing me everything about my new car. I would highly recommend Hendrick Lexus in Merriam. More

Didn't seem to want to fix my car; preferred to sell me one. After I made an appointment to have my Lexus serviced at this dealership, and before I took the car there, I received a call from a salesman at the de After I made an appointment to have my Lexus serviced at this dealership, and before I took the car there, I received a call from a salesman at the dealership, who said, "Why don't you trade your car in on a purchase instead of having it serviced?" That should have been the red flag. It appeared to me that the service dept. really didn't care about finding the problem with the car, which I had not purchased from them. They reset the computer and test drove it, and said it seemed ok. When the problem reoccurred before I even picked up the car, they simply reset the computer again. Nothing was done. They said that the only thing they could THINK of was to replace the wiring harness, for $13,000, and of course they understood when I said I didn't want to do that. This was from the service department who had proudly told me at my initial appointment that they never "throw parts at cars". I continued to receive calls and emails from their sales department for several weeks. I finally took my car to a different Lexus dealership, and they diagnosed and corrected the problem for $1500, and didn't try to sell me a new car. More

Sales joke What a joke I inquired about a used Lexus from their site. I let them know that I was out of town so I would need to agree on numbers before making What a joke I inquired about a used Lexus from their site. I let them know that I was out of town so I would need to agree on numbers before making a three hour trip to visit them. I let them know I had a trade and what I had been offered for it in a trade. Imagine my surprise when I was offered 3,000 less than any other dealer I had worked with. I told them I had one that was a written offer and sent it to them per there request. Instead of using this to validate my statement they used the information to see if the cars I was looking at were still there and stated they were gone and they must have overvalued the car to try and sell me. To make things worse when I pointed out how grossly undervalued my trade was they came back with my original trade amount, their listed price and a doc fee of $500 with a will do it like they were doing me a favor. At the end of the day I don't need a new vehicle and was looking for a specific set of features, miles and price. I would recommend you stay away from this place. I know they will never get an inquiry from me again! Chris in Omaha More

Service visit to Lexus Jon is a new service rep for us. He was very friendly and made both service visits easy and enjoyable. So far we are very pleased with Lexus. Jon is a new service rep for us. He was very friendly and made both service visits easy and enjoyable. So far we are very pleased with Lexus. More

Ken was a nice enough fellow but he did not ask any questions about our needs. He made some very incorrect assumptions about our ability to buy and showed us low end cars without ever asking what our questions about our needs. He made some very incorrect assumptions about our ability to buy and showed us low end cars without ever asking what our price range was. He spent the first 30 minutes of the discussion taking us on a tour of the dealership which was a total waste of my time. It felt like he was trying to sell the dealership more than trying to sell a car. I don't care that they serve coffee at their waiting area...my objective is to spend NO time in that place after I buy a car. We went to Molle Audi the next day and purchased a $40,000 car that Ken apparently felt that we were not qualified for. More

My wife and I were looking to purchase a Lexus but having never bought one didnt know what exactly we were looking for. We called ahead of time and indicated that we would like to see used cars under $32000 never bought one didnt know what exactly we were looking for. We called ahead of time and indicated that we would like to see used cars under $32000 and would also like to test drive a ct200h because of an attractive advertised lease rate. The salesperson suggested we set aside 2 hours of our time and we agreed on a time. After testing an IS 250 and a ct200h we asked to see a slightly older es and possibly a small suv. We told our salesman, at the beginning, that we were in the initial process of deciding what car my wife wanted to drive. After seeing the CT we were told that he would not show us additional vehicles because his manager felt we were " all over the place". We left and went to another dealership, Superior Lexus, which was happy to work with us. Overall it was a bad experience. More

Pam Swail found the car with all my requirements on the ship. She grabbed it for me so no special order needed. The training done by Joy was great. She paired my phone and iPad, set my home on by GPS an ship. She grabbed it for me so no special order needed. The training done by Joy was great. She paired my phone and iPad, set my home on by GPS and explained all the features soI could actually use all the fun toys. I owned a ES for many years that I also purchased from Pam. The exceptional service brought me back to purchase the GS350 F sport. I would recommend the dealership and Pam Swail. More

It took over three hours for them to get me sale price on a new car, I'm 73 years old I have better things to do then sit and wait for someone to keep playing games with me on prices, I called several deale a new car, I'm 73 years old I have better things to do then sit and wait for someone to keep playing games with me on prices, I called several dealers and got a price on the same car, Superior Lexus phone in dept was Totally worthless, No one could get me a price without comimg in, So i get there and waste hours to get a price thousands of dollars higher then Antwhere else, Then I feel that I got Jived by someone who said he was a sales manager, Its hard to believe that man could represent a Lexus store, I will not return, They don't care about anything but getting you to come in and waste your time, More

We have followed Jon from the north store to the south store because of the quality of service he provides to us. We trust his advise and appreciate his integrity and efficiency . He is very knowledgable store because of the quality of service he provides to us. We trust his advise and appreciate his integrity and efficiency . He is very knowledgable of current updates & thorough with the service he provides to us each & every time we need to come in or call with a question. More