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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,127 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,127 Reviews of Hendrick Lexus Northlake

February 19, 2023

Once again. ..Sherif made purchasing our Lexus informative and easy. My wife and I joked that he seemed more excited about our vehicle and it's features than we w More

by fouilly
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Fouilly, thank you so much for taking the time to share about your recent experience with Sherif and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and couldn't agree more with your kind words about Sherif. He truly loves our vehicles, especially the technology and safety enhancements! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

February 18, 2023

Always professional and very helpful! I intend to always take my car back to Hendrick Lexus Northlake for service. Brock Ward lived up to my high expectations. I appreciate the videos More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Bob, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our technicians. Thank you for being part of our Hendrick Lexus Northlake family!

February 18, 2023

As always, I’m extremely happy with the service! Chase Ward & Patricia Rodowick, always go over and beyond to help me. I’m unable to get to the dealership for car services due to a few circumstanc More

by Tarajessica14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Rodawick, Chase Ward, Brock Ward
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Tara Jessica, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and Pat. Thank you for being part of our Hendrick Lexus Northlake family!

February 16, 2023

Chase Ward was in contact with me and keeping me up to date or work being performed More

by joelzenan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Joel, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

February 16, 2023

Hendrick Lexus Northlake has a great service department. Brock Ward was my service advisor who communicated via text and phone status updates on my car's service. Everyone in the service department works More

by ddufour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward is the service advisor I had.
Mar 01, 2023 -

Hendrick Lexus Northlake responded

D. Dufour, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 15, 2023

The service department is very organized. I have been a customer since 2013 and always found them to be good More

by james.sisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brock ward, Brock Ward
Mar 01, 2023 -

Hendrick Lexus Northlake responded

James, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and loyalty since 2013. We look forward to sharing your positive feedback with Brock and our team.

Mar 01, 2023 -

james.sisk responded

Keep it going

February 15, 2023

This place has great customer service. I have been coming to this Lexus dealership for 5 years. My rep Brock Ward always helps me to prioritize the recommendations needed for my car and ed More

by Love1984
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

February 15, 2023

We had good experience with the friendly folks providing all the things we needed. Clean beautiful atmosphere and everyone so willing to help. More

by Kaydenton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Mark Dockx
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Kay! We are thrilled to hear Mark and Jeff provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

February 15, 2023

They have a nice seating while waiting. They cleaned the car before returning it to me. More

by Jeff Fink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 01, 2023 -

Hendrick Lexus Northlake responded

Jeff, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

February 13, 2023

Great service here I will be back for future service this has been a great experience More

by Katrina sharpe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 02, 2023 -

Hendrick Lexus Northlake responded

Katrina, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

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