Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,778 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,778 Reviews of Hendrick Lexus Northlake

April 05, 2024

Great 👍 experience from start to finish! Left message and call was returned fast! Very professional response of not needing an appointment due to it was a safety issue and to come in at my More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Gina, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 05, 2024

Very accommodating and professional. Have used this dealership for 10 years. Never any xxxxxx business, high quality employees. More

by John H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

John, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty for over 10 years!

April 05, 2024

Brock is great. I needed to bring my car in last minute for a flat tire and he took great care of me More

by LinhTran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Linh! While we are sorry to hear about your flat tire, we are thrilled to hear Brock provided the Lexus experience while getting your vehicle safely back on the road! We look forward to sharing your positive feedback with our team.

April 05, 2024

Great service advisor, and wonderful customer services. Just need to improve on timing faster. The cost are pretty reasonable More

by pic.luang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Pic, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. At Lexus, we are always looking for ways to improve our guest's experience and will certainly pass along your feedback. Thank you for your loyalty!

April 05, 2024

Brick ward will go above and beyond to care for your needs. He is knowledgeable and professional. It makes you feel like a friend. More

by Dknor58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Dknor, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 05, 2024

Brock Ward is a great representative of this dealership - I trust his opinions when assuring me that certain things are not critical to get done "now", and can wait for a while. Thanks again for the great se More

by joankemp.inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2024 -

Hendrick Lexus Northlake responded

Joan, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 04, 2024

Cause Ward at Hendrick Lexus Northlake is the best of the best! Responsive, respectful, and took care of all our needs quickly and completely! Highly recommend Chase if you want to work with the absolute b More

by ATCRich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 05, 2024 -

Hendrick Lexus Northlake responded

Rich, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 04, 2024

Milton was very responsive and provided great follow-through! Great personality and easy to communicate with! More

by Kzim
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Apr 05, 2024 -

Hendrick Lexus Northlake responded

Kzim, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Milton provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

April 03, 2024

Very pleased with my service advisor, Chase Ward, and the quality of the technical service. I had major work done and knew I could trust this dealersship. More

by Panther Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 04, 2024 -

Hendrick Lexus Northlake responded

Panther Fan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

April 02, 2024

Friendly and knowledgeable staff. Took great care of my car. Happy with the advice from our advisor . Changed our mind about bringing our car back to Hendrick for service again. Thank More

by Maana Ameri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 04, 2024 -

Hendrick Lexus Northlake responded

Maana, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you giving our team the opportunity to provide a true Hendrick experience. Thank you for your loyalty!

...
121
...