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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,131 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,131 Reviews of Hendrick Lexus Northlake

February 25, 2025

Rebecca Bigelow helped me for my Lexus NX maintenance. It was a very pleasant visit. More

by Bolin
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Feb 28, 2025 -

Hendrick Lexus Northlake responded

Bolin, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 25, 2025

I was very much satisfied with Mr Eric Edwards mr. Edwards is very knowledgeable patient kind and easy to communicate with. I look forward to working with Mr Eric Edwards when ever I have a issue wit More

by blksapphire12@twc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Feb 28, 2025 -

Hendrick Lexus Northlake responded

Joanna, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 25, 2025

I have always been treated with respect and given a detailed cost analysis before starting work. I had a car reserved and because service was limited to tires I elected to stay and wait. I like working More

by charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Charlie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. We look forward to serving you again during your next visit.

February 25, 2025

Excellent service and support every time I visit Hendrick Northlake, they keep my Lexus RX in tip top shape. Welcoming team, easy to work with, Garrett Crossman is a topnotch service advisor, very helpful, More

by dennyabbey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Denny, thank you so much for taking the time to share about your service visit with Garrett and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

February 25, 2025

Always a good experience at this dealership, they keep you informed and they are efficient. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Eddie Hart, Becca Bigelow
Feb 28, 2025 -

Hendrick Lexus Northlake responded

Chris, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about your service experience and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 24, 2025

Everyone was great from the time I walked in the door to leaving! Whitney (our salesperson) and Todd were both fantastic and great to work with! They went above and beyond to ensure this was seamless proces More

by smreinhardt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, Eddie Hart, Whitney Suarez
Mar 02, 2025 -

Hendrick Lexus Northlake responded

S. Reinhardt, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Whitney, Todd, and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

February 24, 2025

Garrett Crossman was very helpful with my car issue. He gave me a clear description of what needed to be done and it was done in a timely manner. He also communicated with me along the way. Thank you More

by LBarry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Feb 28, 2025 -

Hendrick Lexus Northlake responded

L. Barry, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 23, 2025

Great service from Omar Licout. Had loaner available. Answered all my questions regarding the service. Went to lunch with my wife locally, after lunch her vehicle was ready. Thank More

by tsbgtb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Mar 02, 2025 -

tsbgtb responded

No worries. Appreciate the service

February 23, 2025

I have had the pleasure of taking my wife’s Lexus to the Northlake location for over a year now. Everything from a new transmission in her old car to the 6 month service/inspection in her new car. Eddie a More

by MSRN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Lorenzo Mendez
Mar 02, 2025 -

Hendrick Lexus Northlake responded

MSRN, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to sharing your kind words with our service team. Thank you for being part of our Hendrick Lexus Northlake family!

February 22, 2025

Nap took excellent care of us! He answered all of our questions and helped us find the right vehicle for us! He went above and beyond! More

by Lataneh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Feb 26, 2025 -

Hendrick Lexus Northlake responded

Latane, thank you so much for taking the time to share about your recent sales visit with Nap and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback and congratulations on your new vehicle!

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