Hendrick Lexus Northlake

I had a very pleasant experience at Hendrick Lexus. I commend Robert Marock for his Patience with me. Before I took possession of my Lexus, I was changing directions faster than an oscillating fan. ( n I commend Robert Marock for his Patience with me. Before I took possession of my Lexus, I was changing directions faster than an oscillating fan. ( no pun intended). I was also pleased that Robert did not abandon us while we waited to do that dreaded paper work. we engaged in conversations ranging from his gardening to his upcoming wedding. Very personable young man. My wife and I thank Robert for guiding us through our Lexus journey. Sincerely, James &Jackie Herndon More

I was updated via email and or phone call of the status of the suv I ordered. I was pleasantly surprised to see the salesman was also the finance guy. Sherif explained all of our options and this made the of the suv I ordered. I was pleasantly surprised to see the salesman was also the finance guy. Sherif explained all of our options and this made the deal smooth and stress free. Sherif made sure I had a tech specialist assigned to me ready to explain the technology which was like icing on the cake. I drove away educated on the vehicle and confident that I received the right deal that worked in my favor! I will be bragging about Lexus quality and staff. Thank you for all you did to make this a success! More

Best Lexus dealer in Charlotte! “ Highly Recommend ” I’ve leased several cars over the years - Jeff and now Mark are by far the easiest and most knowledgeable persons to work with. “ Highly Recommend ” I’ve leased several cars over the years - Jeff and now Mark are by far the easiest and most knowledgeable persons to work with. Both passion is the car industry and it shows. I felt both gentlemen had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Mark and Jeff to lease or buy your next vehicle! More

Vinny was a huge help! Very cool and was patient through the whole process. Def recommend! Very cool and was patient through the whole process. Def recommend! More

Hendrick Lexus Northlake was extremely nice and the people were very friendly. I would definitely return to buy another car there people were very friendly. I would definitely return to buy another car there More

Love this service! ! The staff and are so helful and polite ..you guys make me feel special...Awesome !! ! The staff and are so helful and polite ..you guys make me feel special...Awesome !! More

Lexus Northlake is an AMAZING dealership from sales to service!!!! Omar in the service department is fantastic!! service!!!! Omar in the service department is fantastic!! More

Customer service was outstanding. Omar Licout guided me through the repair process and contacted my warranty company quickly and without issue. Omar and Lexus Northlake rock! Dia Omar Licout guided me through the repair process and contacted my warranty company quickly and without issue. Omar and Lexus Northlake rock! Diane G More

Always great personable service at Hendrick Northlake Lexus. We also appreciate Omar Licout and his professional and courteous attention to us anytime we bring one of our cars to him. 5 star service! Lexus. We also appreciate Omar Licout and his professional and courteous attention to us anytime we bring one of our cars to him. 5 star service! More

Customer service at Hendrick Lexus Northlake is awesome. Dropped my car off for a couple of recalls, filled out paperwork, received loaner car and was on my way in 15 minutes. Omar Licout went above and bey Dropped my car off for a couple of recalls, filled out paperwork, received loaner car and was on my way in 15 minutes. Omar Licout went above and beyond. Left my expensive RayBan sunglasses At his counter and he gladly held them for me until I could get back there. More