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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

March 10, 2022

Service advisor, Chase Ward, is my go-to service rep. He's professional, thorough, knowledgeable, considerate of my time. More

by ddufour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Chase is your "go-to" service advisor and truly appreciate your loyalty!

March 10, 2022

Chase Ward was so helpful in making an appointment & then fixing my Lexus. 5 stars! More

by Jprowe123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, JP! We are honored to receive your 5-Star rating and loyalty and look forward to sharing your positive feedback with Chase and our team.

March 10, 2022

Always excellent service! Fast and efficient. Thanks for your great service. Will recommend to family and friends. More

by Sandydobbs2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Sandy, thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty!

March 10, 2022

Chase was very helpful and had a great attitude. I was continuously updated while the car was in service. More

by Puertirish23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We look forward to sharing your kind words with Chase and our team.

March 09, 2022

Great Dealership with Great service. Ask for Carl Ward as he's amazing. You'll be glad you did. More

by keith.overcash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake, Keith! We truly appreciate your kind words about Chase and look forward to sharing them with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2022

My 25000 mile service went very well and I was able to obtain information on my lease trade in options thanks to my service rep, Case Ward. More

by Marvincoleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Marvin, thank you so much for taking the time to share about your recent 25k service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the Lexus 5-Star experience and look forward to serving you again during your next scheduled maintenance.

March 09, 2022

This is a great service center and dealership and Advisor Chase is very thorough in helping the customer. More

by Ktr1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your kind words with Chase and our team.

March 09, 2022

Chase has always been my go to ! He makes everything so effortless. I appreciate his professionalism and attentiveness. More

by adam.fisher1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Adam, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Chase and our team!

February 26, 2022

Chase Ward has exhibited great attention to detail when I’ve returned my car service or repair. He makes things happen for me. More

by Jazaco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Chase Ward
Report | Print
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Jazaco, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Chase's attention to detail made your service visit run smoothly and look forward to serving you again during your next visit.

February 25, 2022

James Rafidi was great to work with. He made my transition to my new car very smooth. Great guy, I’ll go to him every time I’m there. More

by Shonda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Report | Print
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Shonda! We are thrilled to hear James made your car-buying experience smooth and are even more excited to congratulate you on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.

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