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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

February 23, 2022

Prompt response time to calls, courteous and competent staff, loaner car availability, thorough and professional service. Rep Eddie Hart, service rep, goes beyond in his attention and service. Thank you. More

by ajgiant34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 23, 2022 -

ajgiant34 responded

This was a service visit.

Sep 30, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words.

February 22, 2022

Always accommodating with regards to dropping us off a loaner and picking up the car. More

by jmac462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 01, 2022 -

Hendrick Lexus Northlake responded

J. Mac, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We look forward to sharing your positive feedback with Eddie and our service team.

February 22, 2022

Eddie Hart provided exceptional guidance and service in facilitating the repair and maintenance of my wife’s vehicle. His honesty and knowledge as a service advisor promotes trust and I will look to him fo More

by fourhouse42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 01, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience while servicing your wife's vehicle. Thank you for your loyalty!

February 08, 2022

I came in to have my Lexus serviced and ended up buying another one. Harris is great to work with. I have bought two cars from him and have had a great time doing it. I normally can’t say that. Chase ward More

by Ericfox8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Feingold, Harris Veneris, Rostam Rafie, Chase Ward
Feb 09, 2022 -

Hendrick Lexus Northlake responded

Eric, thank you so much for your fantastic review of Harris, Chase, and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2022

Been my go to dealership for my car’s service and my experience at this dealership is so great so far, shout out to Chase he is a good adviser and been take care of car service since my 1st day step int More

by son.bui71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 08, 2022 -

Hendrick Lexus Northlake responded

Son, thank you so much for your fantastic review of Hendrick Lexus Northlake. We are thrilled to hear Chase has been providing you the 5-Star Lexus experience from day 1. Thank you for your loyalty and trust!

February 03, 2022

I had to get some work done on my car. Chase was assigned to assist me and he did an excellent job ensuring that everything was taken care of to my satisfaction. More

by ColleenRhyant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Lucian Dobre, Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Colleen! We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next scheduled maintenance!

February 03, 2022

They are always accommodating and thorough. It's nice to have a dealership that we can trust to do a great job. Chase Ward was our new service advisor, but he treated us like old friends. Thanks Hendrick Le More

by A&T16RX350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next visit.

February 03, 2022

I like taking my suv for routine service to the Northlake location. I really like how the mechanics take videos of their inspections and send it to me. I especially like the excellent customer service provid More

by User-deea84bdb8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Rebecca! We truly appreciate your loyalty and look forward to sharing your kind words with Chase and our technicians. Thank you for being part of our Hendrick Lexus Northlake family!

February 03, 2022

Chase is an excellent advisor — always keeps me in the loop and makes sure that my experience is seamless at HL of NL. More

by thomas.joshuasamuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward, Jasmine Scott
Feb 05, 2022 -

Hendrick Lexus Northlake responded

Thomas, thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Chase keeps you up-to-date on your service status and makes sure your experience is seamless. Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2022

Chase Ward is the best advisor ever! He is very knowledgeable and very pleasant to deal with. Love bringing my Lexus to this location. More

by sgordon1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 05, 2022 -

Hendrick Lexus Northlake responded

S. Gordon, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We couldn't agree more with your kind words about Chase and look forward to serving you again during your next visit.

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