Hendrick Lexus Northlake

I was immediately proceeded when I pulled up for a scheduled service. Chase Ward has been my direct line of contact since I purchased my vehicle. He is always courteous and readily shares his knowledg scheduled service. Chase Ward has been my direct line of contact since I purchased my vehicle. He is always courteous and readily shares his knowledge. Northlake Lexus has excellent customer service. More

Had a great experience with Vincent Estrada he waa very helpful and knowledgeable about the vehicles. Also very kind would recommend to friends and family helpful and knowledgeable about the vehicles. Also very kind would recommend to friends and family More

We were on a nation wide search for a particular vehicle and saw that Hendrick Lexus happen to have exactly what we had been looking for. We called them and they put me in touch with their salesman, Mark D and saw that Hendrick Lexus happen to have exactly what we had been looking for. We called them and they put me in touch with their salesman, Mark Dockx who answered all of our questions regarding the vehicle and financing. We were so satisfied with Mark’s answers and what the dealership had to offer us to get us in this vehicle that we bought planes tickets that day so we could pick up the vehicle the next day. The car was everything Mark said it was when we arrived the next day and we did the deal and drove the vehicle home that day. Good job everyone. More

I recently moved to the greater Charlotte area and visited Hendrick Lexus Northlake for the first time for my routine 20,000 mile service. I worked with Ted Funk, who greeted me as soon as I pulled in visited Hendrick Lexus Northlake for the first time for my routine 20,000 mile service. I worked with Ted Funk, who greeted me as soon as I pulled into the service area. He is a true asset to your team - he thoroughly explained this Lexus's process, as all are slightly different, and told me exactly what to expect. I was even more impressed when I came back to pick up my vehicle and he immediately recognized me (keep in mind that this was a few hours later and I'm sure he had seen 20+ new customers during that time). He ensured the check-out and pick-up process was as smooth as the drop-off. Ted was very friendly, informative, and an absolute pleasure to work with. Highly recommend!! More

Salesman, Chuck and Financial Manager, David were awesome!! Hussain was also. Great dealership. Everyone was very friendly and helpful. Cars are great. Thank you very much. awesome!! Hussain was also. Great dealership. Everyone was very friendly and helpful. Cars are great. Thank you very much. More

Hands down the BEST car buying experience ever. Hendrick Lexus Northlake knows how to do this right and they excelled in every way possible. Jackie Layne and Sherif Labib went above and beyond and far exce Lexus Northlake knows how to do this right and they excelled in every way possible. Jackie Layne and Sherif Labib went above and beyond and far exceeded our expectations. This will be my go-to dealer moving forward and Jackie Layne will be the ONLY salesperson we deal with. If you are in the market for a new Lexus or any brand of pre-owned car, do yourself a favor and stop looking and give Jackie Layne or Sherif Labib at Hendrick Lexus Northlake a call. You will be glad you did. I guarantee it. More

I experienced an unfortunate issue with my vehicle. I reached out to the service manager who was unavailable so I reached out to my sales associate Sherif. What can I say? As always, Sherif was more th reached out to the service manager who was unavailable so I reached out to my sales associate Sherif. What can I say? As always, Sherif was more than accommodating. He explained to me what the process would be and the timeframe in which my vehicle would be ready. I've been spoiled by him. He takes excellent care of me. I was equally impressed with Nayris, who understands "customer first". Both times in needing to speak with Sherif, she went above and beyond in letting him know that I was available. She even helped me with getting coffee this morning. This is my Lexus dealership. Highly rated, offering a top notch experience. In my personal opinion, they do not disappoint! Thank you Hendick Lexus Northlake! More

I went to Hendrick lexus Northlake this past weekend. Our salesman, Sherif, was amazing from the time we stepped into the store, to the time we left. Thorough, professional, and intelligent on lexus prod salesman, Sherif, was amazing from the time we stepped into the store, to the time we left. Thorough, professional, and intelligent on lexus products. More

Hendricks Lexus NorthLake is top notch A+. My experience was pleasant and non pushy. Naphtali and Coach my salesmen where open,honest and the entire team such as shop had no problem answering my questions. was pleasant and non pushy. Naphtali and Coach my salesmen where open,honest and the entire team such as shop had no problem answering my questions. I'm a former mechanic buying a car so I had many. The maintenance, carfax record was printed out as part of the REGULAR buying process giving you the opportunity to read, study it before you buy. They even tried to match my offer from my credit union which is hard to do BUT Hendricks came close. Great Dealership for your GROWN FOLK car. More

We always have a great experience with Hendrick Lexus Northlake!! We have purchased several cars from Jay Miano and he never disappoints us. We highly rate the dealership and Jay. Northlake!! We have purchased several cars from Jay Miano and he never disappoints us. We highly rate the dealership and Jay. More