Hendrick Lexus Northlake

Had the please of working with Matt on a recent service visit. Appreciated the concern around covid as I was offered a rental. My service was completely efficiently and in a timely manner. We've purchas visit. Appreciated the concern around covid as I was offered a rental. My service was completely efficiently and in a timely manner. We've purchased our vehicles from Hendrick Lexus Northlake and they've delivered on an expressed concern of ours, "customer service". More

I have worked with James for two Lexus cars and have been very pleased. He is quick, zeros in on what you want efficiently and tries to get you the best price possible. Less back and forth on price and m very pleased. He is quick, zeros in on what you want efficiently and tries to get you the best price possible. Less back and forth on price and more about getting the deal done quickly. More

Had an excellent experience with Andrew Duncan as our Salesman. He left no question unanswered!! He went above & beyond to satisfy us!! He did a GREAT JOB!! Salesman. He left no question unanswered!! He went above & beyond to satisfy us!! He did a GREAT JOB!! More

My expereince at this dealership has always been top notch. Eric does an awesome job ensuring I am clear on expectations and always provides excellent customer service notch. Eric does an awesome job ensuring I am clear on expectations and always provides excellent customer service More

Eric Edward's professionalism and care have been why we are a repeat customer for the past almost 7 years. He gives us the confidence that our vehicle will be well taken care of, and we've never been disap are a repeat customer for the past almost 7 years. He gives us the confidence that our vehicle will be well taken care of, and we've never been disappointed. We've dealt with some others if Eric was unavailable and while all were good, there's something with Eric that we've found engaging. If you have an Employee of the Year or similar recognitions, we wholeheartedly vote for Eric. He embodies qualilites that we associate with Lexus Service. Regards, Uday More

Eric Edwards is always so knowledgeable. I did not even know there was a recall but he informed me there was and that it would be taken care of on this visit. I was given a loaner and was able to run my e know there was a recall but he informed me there was and that it would be taken care of on this visit. I was given a loaner and was able to run my errands and and make some needed shopping trips. More

Disappointed , jsticker you placed in car. Stated oil change was due, I set appointment time, was told you were running behind. Returned and waited 1 1/2 hours, was told I didn’t need a oil change, but change was due, I set appointment time, was told you were running behind. Returned and waited 1 1/2 hours, was told I didn’t need a oil change, but needed tire rotation. You need to be a little more considerate. I understand with the virus you may be short on staff. Just keep customers more informed. More

My husband and I have recently worked with Eddie Hart In scheduling service appointments for both our Lexus vehicles. A nice lady came to pick up and deliver our cars in Shelby, an especially nice service d scheduling service appointments for both our Lexus vehicles. A nice lady came to pick up and deliver our cars in Shelby, an especially nice service during Covid. Eddie has been wonderful in checking in with us, making sure our cars were serviced properly and quickly. Eddie exceeded any of our expectations and dealing with him has been an absolute delight! He is very professional and trustworthy. We will look forward to future dealings with Eddie. More

Comfortable area to wait during service if you choose. Loaners available, or a possible Lyft ride provided. Professional service staff and mechanics. When we bought our 3 cars there over the past 6 year Loaners available, or a possible Lyft ride provided. Professional service staff and mechanics. When we bought our 3 cars there over the past 6 years, they weren't pushy at all and the transaction was effortless. More

Hendrick Lexus Northlake has excellent sales, service and support staff. Three different Service Advisors have helped us and all have been excellent. Highly Trust Hendrick! support staff. Three different Service Advisors have helped us and all have been excellent. Highly Trust Hendrick! More