Hendrick Lexus Northlake

Service and Inspection M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats M'y vist, as always was well welcomed. Well pleased with service received; need for service was explained with all questions asked and answered. Hats off to all involved especially to Eric Edwards, Service Advisor. More

I absolutely LOVE going to the Northlake Lexus dealership! My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They alway My car is a 2015 Lexus and I ONLY take it to the Northlake Lexus. I trust their service department and Eric Edwards is my service expert. They always give me good advise and I trust their expertise. James is great to go to when you need a car. See how I know them and they know me and my family as well. You feel like you matter when you not only spend your hard earned money but you also feel like you're getting your money's worth. We have a great relationship and I refer everyone to this dealership! More

The experience and level of servant mentality was absolutely phenomenal. Buying a car has never been so amazing and enjoyable. The atmosphere is very positive and warm as well. You see smiles and you absolutely phenomenal. Buying a car has never been so amazing and enjoyable. The atmosphere is very positive and warm as well. You see smiles and you hear laughter which definitely set the tone and ambience of the experience that is to be made. The staff showed great patience, integrity and leadership! Again, a great example of servant leadership and mentality, something that is not often seen or felt in many places. Best part, it truly comes from the culture and the heart of the establishment and the people within. More

Long but appreciative of the patience of Sean. First experience with Hendrick Lexus. Came in to purchase a non-lexus pre-owned vehicle. Kudos to Hendrick for hiring such an attentive and patient e First experience with Hendrick Lexus. Came in to purchase a non-lexus pre-owned vehicle. Kudos to Hendrick for hiring such an attentive and patient employee as Sean Cook. although the process was incredibly long, which was interesting as there were not that many customers in the showroom - Sean made the time spent quite pleasant. i do feel that with Sean, i was treated as if i had purchased a Lexus, which speaks volumes about this young man. Keep up the good work Sean and i do hope you get compensated well for all of the time you spent on this transaction! BTW - why isn't Sean's name listed below? More

Very professional I was a bit worried coming in because I had only seen the car online and my trade-in had been negotiated site unseen. Plus I had to travel quite a dis I was a bit worried coming in because I had only seen the car online and my trade-in had been negotiated site unseen. Plus I had to travel quite a distance so it would be painful to walk away from a deal and the sales staff knew this. Despite these issues, all of the staff were very professional and true to their word. No surprises or last minute snags. Everything went very smoothly and I was happy with the entire process. More

I had a Great experience! Nice staff! I am so happy with my RX and the service was great. Never worked with such a great team. my RX and the service was great. Never worked with such a great team. More

Excellent service The service guys are always friendly, responsive and knowledgeable. Been coming here for years. i worked with Josh this time but have worked with Er The service guys are always friendly, responsive and knowledgeable. Been coming here for years. i worked with Josh this time but have worked with Eric & Lucian as well. All three are excellent. More

Josh as usual is a pleasure to work with. Everyone from secretaries to delivery men were amazing. Both cars serviced in two days without a glitch. secretaries to delivery men were amazing. Both cars serviced in two days without a glitch. More

Chase was outstanding. He took the initiative to persuade Lexus to honor a warranty when my mileage was just over the limit. Great service! they gave me a loner for two days. Lexus to honor a warranty when my mileage was just over the limit. Great service! they gave me a loner for two days. More

Fantastic Customer Service We live in Advance, NC, 60 miles from Hendrick Lexus Northlake. My husband is extremely thorough and does his homework before shopping for a vehicle. We live in Advance, NC, 60 miles from Hendrick Lexus Northlake. My husband is extremely thorough and does his homework before shopping for a vehicle. That is what lead us to this dealership. We have never experienced the quality of customer service and product knowledge at a car dealership that we received from Jay Miano, Jeff Nowacki, and Hussain Amir there. There wasn't a question asked that they couldn't answer and they were delivered so that we the customer understood. Looking forward to our next vehicle from here. More