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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,156 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,156 Reviews of Hendrick Lexus Northlake

April 13, 2020

Even when things don’t go as planned at the dealership, MY service advisor, Eric Edwards always makes it better. That keeps bringing me back. More

by edurrman
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Lucian Dobre
Apr 13, 2020 -

Hendrick Lexus Northlake responded

Edurrman, thank you for your kind review; we are happy to pass along your comments to Eric and the team here at Hendrick Lexus Northlake! Thank you again for your loyalty and feedback.

March 27, 2020

Professional, courteous and efficient I was given an expected time frame for my work and offered a loaner if needed-which it was not. I received two reminder notices that were very helpful More

by betty1516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Mar 30, 2020 -

Hendrick Lexus Northlake responded

Betty, thank you so much for taking the time to share such kind words about your recent experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and trust. Thank you for being part of our Hendrick Lexus Northlake family!

March 23, 2020

Eddie Hart is always ready to help. I truly appreciate his promptness and due diligence every time I need a services or if I call with any questions about my vehicle More

by marbelia
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 24, 2020 -

Hendrick Lexus Northlake responded

Marbelia, thank you so much for taking the time to share about your recent experience with Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words.

March 16, 2020

Great experience! Friendly staff and great service. I don’t know anything about cars but I trust this dealership to provide the car service that is needed. More

by Joyce Fisher
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 18, 2020 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Joyce! We are honored to receive your trust and loyalty and look forward to serving you again during your next visit!

March 13, 2020

Great service as always. Took my 2008 Es for 150k service and Tires. Matt was my service advisor and he was great alas well. I’m always pleased with service and the work done on my vehicle. I’ve been using H More

by Twin
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Mar 17, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit with Matt and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty these past 15 years! Thank you for trusting us with your Lexus ES!

March 05, 2020

Great service and staff.Lucian my service coordinator is excellent,friendly and helpful.Clean facility and very nice waiting area. Love car wash and loaner car availability. More

by wingate53
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Mar 13, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for sharing about your recent experience at Hendrick Lexus Northlake. We are thrilled to hear you enjoyed your time with Lucian as well as our amenities. It is our goal for each visitor to feel like a guest in our home!

March 02, 2020

Eric Edwards is the best. He is why we keep coming back. First rate person. That’s how your company sells automobiles Quality service each visit. More

by Steve
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 05, 2020 -

Hendrick Lexus Northlake responded

Steve, thank you for your 5-Star rating of Hendrick Lexus Northlake! We are honored to receive your loyalty and look forward to sharing your kind words with Eric and our team!

February 28, 2020

This dealership is what one should be. They take care of the clients and always make sure everything is done correctly. They are courteous and caring when approached and know exactly what is needed for tak More

by CHRW
Recommend Dealer
Yes
Employees Worked With
Eddie. He was terrific.
Mar 01, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Eddie and our team at Hendrick Lexus Northlake. We are truly honored to receive your 5-Star rating and blown away by your kind words. Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2020

Great experience from all departments. I will buy my next vehicle from Sherif, that’s a given! And I suggest you do the same. He made it very easy and was accommodating to my schedule. More

by AV
Recommend Dealer
Yes
Employees Worked With
Steve Strickland, Sherif Labib, Rostam Rafie
Mar 01, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Sherif and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

February 25, 2020

Clean, professional, knowledgeable about their product. Scheduled a Saturday appointment and was in and out less than hour. Spoke with service adviser Matt on upcoming maintenance issues and he informed me More

by EzstreetNC
Recommend Dealer
Yes
Employees Worked With
Matt in service , Milton Jackson
Feb 27, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Matt and our team provided you the Lexus 5-Star treatment and look forward to serving you again during your next visit.

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