Hendrick Lexus Northlake

Very good experience. Went above and beyond our expectations. Lucian was very helpful, the loaner was great...my car was clean and ready to go when promised. expectations. Lucian was very helpful, the loaner was great...my car was clean and ready to go when promised. More

Jay Miano did a fantastic job matching the perfect car to our senior needs. He was patient and thorough and worked diligently see that our luxury needs were met with a fair yet affordable cost. We visited our senior needs. He was patient and thorough and worked diligently see that our luxury needs were met with a fair yet affordable cost. We visited several other luxury car dealers and the sales staff were likewise very competent and professional. Jay went the extra mile to ensure our vehicle needs were met. We would be remiss not to mention Jeff, Josh, and Jacob, all of whom were likewise professional and competent throughout the entire process, despite the fact we stayed after hours to accept delivery. The entire team we worked with answered all our questions, inquiries, and assured our complete satisfaction. Kudos to the entire staff for allowing our experience to exceed our expectations. More

I gave a 3 because the delivery team they used to pickup and deliver my car fell through at the end. The dealership was great. Their vendor for delivering the cars, not so much. and deliver my car fell through at the end. The dealership was great. Their vendor for delivering the cars, not so much. More

Excellent customer service very comfortable. Jasmine made me feel at home. Jasmine also gave me the information on a past vehicle that was serviced. Thank you me feel at home. Jasmine also gave me the information on a past vehicle that was serviced. Thank you More

Very professional, from start to finish. They met/greeted me right away when I pulled in. Gathered information, went over work I needed done and pricing. Escorted me to the waiting area and ame met/greeted me right away when I pulled in. Gathered information, went over work I needed done and pricing. Escorted me to the waiting area and amenities. Kept me updated on progress and when completed washed, vacuumed and disinfected my car. More

All members employed at this dealership are very professional, kind and hospitable. Never have I experienced or witnessed any demeaning or degrading conduct displayed By them. They ready and willi professional, kind and hospitable. Never have I experienced or witnessed any demeaning or degrading conduct displayed By them. They ready and willing to go out of the way to service you More

We purchased our first RX350 from Northlake in 2013, and became a repeat customer in 2020 because of the ease of doing business with every aspect of the dealership. Returning for service is always a pleasan became a repeat customer in 2020 because of the ease of doing business with every aspect of the dealership. Returning for service is always a pleasant experience. More

I love visiting Lexus Northlake! Chase is always a pleasure to work with and he is super accommodating and an overall gentleman! Such great customer service! pleasure to work with and he is super accommodating and an overall gentleman! Such great customer service! More

Lexus Northlake is an excellent dealership in all areas. My recent visit was for a 150K mile service. The work performed was excellent. Lucian Dobre, Service Adviser, always communicates well and treats me My recent visit was for a 150K mile service. The work performed was excellent. Lucian Dobre, Service Adviser, always communicates well and treats me as a valued customer. I choose to always work with Lucian when I visit the dealership. Lucian is the consummate professional. More

The customer services at Northlake is great! My service representative Josh D is informative and gives me the information and update on my services needed at each visit. My visit in the waiting area is alw representative Josh D is informative and gives me the information and update on my services needed at each visit. My visit in the waiting area is always a pleasure. I am able to catch up on reading and research on several business projects! Time well spent in a pleasant environment! More