Hendrick Lexus Northlake

Only Dealer we use! Totally professional from purchase to service. Great staff and great facility! We have been using Hendrick Lexus Northlake since they opened. They get Totally professional from purchase to service. Great staff and great facility! We have been using Hendrick Lexus Northlake since they opened. They get us out quickly for routine service and provide a waiting experience that is first class. More

Service Always responsive and Eric always takes good care of whatever is needed. This is my fourth car that I have bought from this dealer so apparently I am Always responsive and Eric always takes good care of whatever is needed. This is my fourth car that I have bought from this dealer so apparently I am satisfied. More

Hendrick of Northlake was awesome David was our salesman. He went way out of his way to make sure our experience was a good one. He spent extra time showing us everything about the car David was our salesman. He went way out of his way to make sure our experience was a good one. He spent extra time showing us everything about the car, and he was very knowledgeable about car. He has a good personality and is not pushy, only helpful. Orlando in finance is also top notch. He has called me to let me know how much he appreciated our business. Thanks David and Orlando. You are my brothers. I would recommend Hendrick in Northlakes to anyone. My son is looking for a car and I recommended Hendrik. Good experience. More

Great Experience We appreciated the idea of the Sales team working with us instead of "pressuring" to purchase something we didn't want just to make the sale! Love my We appreciated the idea of the Sales team working with us instead of "pressuring" to purchase something we didn't want just to make the sale! Love my new Toyota. More

Top notch experience The people at Northlake are great to work with. Very professional and courteous and very efficient. The waiting area is also nice and comfortable with The people at Northlake are great to work with. Very professional and courteous and very efficient. The waiting area is also nice and comfortable with plenty of refreshments. More

Great customer service! I just recently purchased a Lexus GX 460 from another dealership and brought it here to let them help troubleshoot some minor issues the dealership I I just recently purchased a Lexus GX 460 from another dealership and brought it here to let them help troubleshoot some minor issues the dealership I bought it from didn’t resolve. I met Eddie Hart in service, and he has been absolutely AWESOME every time I have had to go which has been a few times. He went over and above to help resolve these issues. I can’t say enough good things about his professionalism and overall great customer service. I just contact him when an issue arises, and he is very punctual with dealing with everything. Thank you for making what could be a horrible experience, a very nice one! More

Professional Lucian Dobre was the service advisor that helped me. He is no xx advisor and explains in layman’s terms the service that is needed on the RX350. Yes Lucian Dobre was the service advisor that helped me. He is no xx advisor and explains in layman’s terms the service that is needed on the RX350. Yes, there are less expensive places I can go to service the car but in my opinion the premium paid at a Lexus dealership is worth it. More

Airbag recall The Lexus experience is excellent, every time I go there I remember why I bought a Lexus. Everyone is so nice and so professional, its like being part The Lexus experience is excellent, every time I go there I remember why I bought a Lexus. Everyone is so nice and so professional, its like being part of the Lexus family. More

Great car great experience The atmosphere is pleasant from the minute you walk in until you leave. Everyone is friendly sand goes the extra mile to make you feel like the custo The atmosphere is pleasant from the minute you walk in until you leave. Everyone is friendly sand goes the extra mile to make you feel like the customer and that you really matter to the business. We are happy with our RX and are confident it will be a purchase we are glad we made. Great job Andrew and everyone else — thank you. Update changed our review. So bad news, the first service was the detail at delivery of the vehicle. This cleaning for delivery was seriously lacking. At best, it was a drive-through car wash and definitely NOT a detail job. Very disappointed at Sales guy’s response to this terrible job as he was silent in our review of the car and used poor judgment when he told us you have to sign now or sign later. More

Wesley Smith consistently "went the extra mile" Wesley Smith of Hendrick Lexus Northlake understood my limitations with regard to not physically being able to visit the dealership. All of the prelim Wesley Smith of Hendrick Lexus Northlake understood my limitations with regard to not physically being able to visit the dealership. All of the preliminaries were done via smart phone or FedEx. There was no "haggling" over the price. After I agreed to the terms, Wesley had the car and all associated paper work delivered to me. I live 90 miles from the dealership. It was a very satisfying car-buying experience. More