Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,248 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,248 Reviews of Hendrick Lexus Northlake

August 10, 2020

Great service Thanks again Hendrix Lexus for a great job. Josh our service advisor was on top of everything as usual. Thank you. We have been going to this dealersh More

by topc23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Aug 12, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your experience with Josh and our service team at Hendrick Lexus Northlake. We truly appreciate your 5-Star rating and loyalty. Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2020

Everyone is extremely courteous and helpful Milton Jackson (Salesman) was extremely accommodating and patient as we made the deal happen. Eric Edwards (Service Manager) is always a joy to work More

by dddb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Feingold, Milton Jackson, Eric Edwards, Jacob Cornell
Aug 12, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are blown away by your kind words about Milton, Eric, David, and Jacob! Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family.

August 06, 2020

Service Excellent service, courteous service team member, and all other staff. Upon return of my vehicle all is well 110%, along with car wash and vacuum; the More

by gravesr680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Aug 07, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Eric and our service team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your loyalty and kind words.

August 04, 2020

Purchase of a 350 RX Very professional staff from sales representative to managers to technical experts. No pressure negotiations on purchase price & follow up & service f More

by Jerry7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, Vincent "Coach" Williams, Johnny Jackson
Aug 05, 2020 -

Hendrick Lexus Northlake responded

Congratulations on your new RX350, Jerry! We are thrilled to hear Ed, Coach, Johnny, and our team were able to provide you the Lexus 5-Star treatment during your recent visit. We truly appreciate your kind words and are thrilled to welcome you to our Hendrick Lexus Northlake family!

August 03, 2020

My service representative was Lucian Dobre. He made sure my vehicle was inspected in a reasonable amount of time. Mr. Dobre reviewed with me what comes with the 110K Mile Service. He took time to ask me if More

by monica08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Aug 05, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with our service team at Hendrick Lexus Northlake, Monica! We are thrilled to hear you enjoyed your time with Lucian during your 110k service and look forward to sharing your feedback with our team.

July 31, 2020

Eric Edwards and the staff at Hendrick Lexus Northlake are awesome! Eric is always courteous, knowledgeable and delivers stellar customer service. He is the best! More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Aug 05, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback!

July 22, 2020

This was my first experience here and it was outstanding. Courteous, timely, safe. Did the service in the promised time and let me know when it was done. More

by Ejwingo5354
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jul 23, 2020 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience at Hendrick Lexus Northlake! We are thrilled to hear that Eddie was able to provide you the Lexus 5-Star treatment on your first service visit and look forward to serving you again during your next! Thank you for being part of our Hendrick Lexus Northlake family!

July 20, 2020

State Inspection Felt comfortable with the environment & they found a nail in my tire & fixed it so I won't get a flat tire which I appreciated More

by Rbroosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Jul 23, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit with Matt and our team at Hendrick Lexus Northlake. We are so happy to hear that you felt comfortable during your time at our dealership and that we were able to get you safely back on the road. At Hendrick Lexus Northlake, we are always looking for ways to improve our guest's experience and will pass along your feedback to our team. We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Northlake

July 20, 2020

Excellent Service Matt was great at explaining and answering all of my questions and concerns. I would recommend this Lexus dealership to my friends and family members. More

by Freddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Jul 23, 2020 -

Hendrick Lexus Northlake responded

Freddie, thank you so much for taking the time to share about your recent service experience with Matt and our team at Hendrick Lexus Northlake! We are honored to receive such positive feedback and look forward to sharing your kind words with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2020

Not as well as previous services. Probably due to the Pandemic. I will still use this office for now. Everyone has a very bad day More

by henrycalvin176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 20, 2020 -

Hendrick Lexus Northlake responded

Henry, thank you for taking the time to share about your recent experience with our dealership. We are disappointed to hear that your recent visit did not meet the 5-Star Lexus experience you have received in the past, and would like the opportunity to discuss this further with you. At your convenience, please contact our Service Manager, David, on his direct line, 704-379-4077, or by email, david.shepherd@hendrickauto.com. We look forward to hearing from you and learning how we could continue to earn 5 stars during your next visit.

...
197
...