Hendrick Lexus Northlake

This rating is for the service department and in particular Jordan Carter. We had an unusual issue with the lane assist function. Jordan listened attentively, recognized the need for specialist help particular Jordan Carter. We had an unusual issue with the lane assist function. Jordan listened attentively, recognized the need for specialist help and had the specialized help drive out in the car with me. That clarified the issue, which has been successfully cured by a re-calibration. It took open minded collaboration and a positive attitude to get there. More

The time I spent at Hendrick Lexus Northlake for a service appointment was very pleasant. Jordan Carter took the time to explain what would take place and my car was ready in about an hour. Jordan cam service appointment was very pleasant. Jordan Carter took the time to explain what would take place and my car was ready in about an hour. Jordan came to the lounge and told me the car was ready and it was very clean. Everyone I came in contact with at the dealership seemed professional and cordial. More

I took my Lexus NX 350 in to the dealership for its first service. I couldn’t be more pleased. Jordan Carter was my service consultant. He explained how long it would take and then kept me updated through service. I couldn’t be more pleased. Jordan Carter was my service consultant. He explained how long it would take and then kept me updated throughout. He is extremely knowledgeable and personable. I will definitely ask for him next time. This was not my first experience with the Northlake service department. I purchased my new car here due in part to the excellent service I have always received. More

Hendrick Lexus provided a great experience. I took delivery of a ‘24 GX550 and the process was quick and smooth. Wonderful customer service. I took delivery of a ‘24 GX550 and the process was quick and smooth. Wonderful customer service. More

I recently had a flat tire and Omar was ready and willing to help me!!! He is always friendly and makes me feel like he cares!!! Thank you Omar for getting me in and out in such a timely manner. to help me!!! He is always friendly and makes me feel like he cares!!! Thank you Omar for getting me in and out in such a timely manner. More

I received professional and friendly service from Sydney. She checked me in quickly and checked me out quickly. My vehicle was already brought up and waiting for me. I’ve been there many times for service an She checked me in quickly and checked me out quickly. My vehicle was already brought up and waiting for me. I’ve been there many times for service and took too long to get checked in and out. She kept me informed during the entire wait. More

This Dealership is the best all employees are so professional and knowledgeable all ways willing to help in any way professional and knowledgeable all ways willing to help in any way More

This dealership provides excellent and personal service! The sales, service and technical team make coming here a wonderful experience. The sales, service and technical team make coming here a wonderful experience. More

Excellent experience every single time I visit this dealership. I don’t mind taking my car in when service is this good! dealership. I don’t mind taking my car in when service is this good! More

My experience today at the dealership was awesome! Thanks so much for replacing my battery. Sydney is awesome. She is very knowledgeable and professional. She is so friendly and made me feel very c Thanks so much for replacing my battery. Sydney is awesome. She is very knowledgeable and professional. She is so friendly and made me feel very comfortable. More