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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,643 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,643 Reviews of Hendrick Lexus Northlake

February 27, 2026

On time services , facility is neat and clean Eric is very professional very considerate of his client's time , he goes above and beyond for his client More

by kekep1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Kekep1106, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 27, 2026

I always take my car to Eric Edward's because I trust his opinion and honesty More

by eayoung63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Eayoung63, thank you so much for your amazing 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2026

The quality of service was top notch, minimal wait time, and extremely good customer service. More

by Chandlerjames224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Chandler, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sydney and our team.

February 26, 2026

This was my first service visit since the purchase of our new Lexus. There were a couple of service bulletins which they took care of as well as an oil and filter change. Sydney Kopser was the service writer More

by Smwag42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Sydney provided you the 5-Star Lexus experience while assisting you with your first service on your Lexus. Thank you for being a part of our Hendrick Lexus Northlake family!

February 26, 2026

Whitney was very good to work with. Bought the car over the internet, emails, and phone calls. She had a car waiting at the airport when I arrived to take me to the dealership More

by DHLiv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez
Feb 28, 2026 -

Hendrick Lexus Northlake responded

DH, thank you so much for taking the time to share about your recent experience with Whitney and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback and congratulations on your new vehicle!

February 26, 2026

This was my first time visiting the Service Dept. at Lexus Northlake and Rebecca was excellent to work. She was very knowledgeable and helpful and went above and beyond to ensure my satisfaction. More

by teresa broome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bigelow
Feb 28, 2026 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Teresa! We are thrilled to hear Becca provided you the 5-Star Lexus experience while assisting you with your first service visit at our dealership. Thank you for being a part of our Hendrick Lexus Northlake family!

February 25, 2026

Eddie provided me with a quality service visit. He told me what it was going to cost and how long it was going to take. A great job! More

by Jnstewart1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 02, 2026 -

Hendrick Lexus Northlake responded

J. Stewart, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

February 25, 2026

Working with Eddie has made my experience so much better! Appreciate his customer service and always doing his best. More

by jbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 02, 2026 -

Hendrick Lexus Northlake responded

J. Bailey, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 24, 2026

Rebecca in the service department is fantastic. She goes above and beyond every time I bring my car in for service. I will forever be a Hendrix Lexus north lake customer because of her! More

by Dickerson.constance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bigelow
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Constance, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Becca and our team. We truly appreciate your loyalty!

February 22, 2026

My experience last Friday was outstanding. Sydney was very helpful and addressed my concerns as well as service visit. The updates were great and timely. More

by morrismrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser, Bobby Matsey
Mar 02, 2026 -

Hendrick Lexus Northlake responded

Mr. Morris, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sydney and our team. Thank you for your loyalty!