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Hendrick Lexus Northlake
Charlotte, NC
2,509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,509 Reviews of Hendrick Lexus Northlake
January 08, 2026
Just took my 2025 RX350h in for the first 5,000-mile service at Hendrick Northlake. Sydney Kopser checked me in quickly and was a pleasure to talk to. I chose to wait in their very comfortable waiting a service at Hendrick Northlake. Sydney Kopser checked me in quickly and was a pleasure to talk to. I chose to wait in their very comfortable waiting area. The entire service took only 90 minutes including a discussion with their service manager that Sydney arranged about installing a trailer hitch. Lucas, the service tech, texted me a link to a video that showed everything he checked on the car. Matt in parts followed up with a call a day later to answer a question I had on the wiring of the trailer hitch. Great customer service all around! They washed my car, and I was on my way. Glad I purchased my Lexus from Hendrick Northlake. More
by throck2016
Employees Worked With
Matt Dubin, Robert Marock, Sydney Kopser
January 07, 2026
My introduction to Hendrick Lexus and this transaction began with Crystal, who referred me to Brandon. And Brandon was phenomenal and helped to create a seamless experience. began with Crystal, who referred me to Brandon. And Brandon was phenomenal and helped to create a seamless experience. More
by paulmgainessr
Employees Worked With
Crystal, I am not sure of her last name., Brandon Cureton
January 07, 2026
Exceptional service. Sydney greeted me immediately and I was checked in, in less than a minute. Received a text and video of the services completed and was on my way with Sydney greeted me immediately and I was checked in, in less than a minute. Received a text and video of the services completed and was on my way within an hour. She also thoroughly answered all of my follow questions at checkout and informed me she proactively had checked to see if I was due for a state inspection within 90 days (which I wasn’t). Love the service here. More
by qsmcdougald
Employees Worked With
Sydney Kopser
January 02, 2026
Service department is top notch. Very thorough, quick, professional and courteous. The department was very busy but handled my visit very efficiently. Very thorough, quick, professional and courteous. The department was very busy but handled my visit very efficiently. More
by Apcorral
Employees Worked With
Jordan Carter
