Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
3,066 Reviews
Call Dealership (833) 432-1510
View Awards

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

3,066 Reviews of Hendrick Lexus Northlake

November 06, 2026

From the moment I pulled in, Omar L. was super communicative and kept me updated via text. The waiting area was clean, the car was finished right when promised, and the pricing matched t More

by Kendra M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout, Lorenzo Mendez
Print
November 06, 2026

Sydney Kaspor - very professional and I hope you can keep her. Id hire away if I still had my business! More

by mtimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Kopser
Print
November 05, 2026

We you area at service you are greeted with a felling of appreciation for boating the North Lakew Lexus dealership and the customer service is excellent. More

by harp581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Rebecca Bigelow
Print
November 05, 2026

I worked with Sydney for the service of my vehicle and she was amazing! During the entire experience, I was accommodated and well informed about the process. People like Sydney is the reason I will contin More

by shauna.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Herndon, Sydney Kopser
Print
November 04, 2026

Very professional and friendly, all questions answered and Sam McCrackin spends quality time with his customers to assure that their expectations are met. More

by hillworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McCrackin
Print
Nov 06, 2026 -

Hendrick Lexus Northlake responded

Hillworld, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sam and our team.

November 04, 2026

Sam did a great job servicing my vehicle. Also communicated we me throughout the service process More

by Lkparker41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam McMackin
Print
Nov 06, 2026 -

Hendrick Lexus Northlake responded

Lkparker1, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Sam and our team.

November 04, 2026

Brock Ward at Hendrick Lexus Northlake has been our "go to guy" for 4 years. He represents Hendrick and Lexus very well. More

by Inky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Print
November 03, 2026

My service agent, Brock Ward, was professional, courteous, and very helpful. NorthLake's service is impeccable More

by normapoore464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Print
Nov 06, 2026 -

Hendrick Lexus Northlake responded

Norma, thank you so much for taking the time to share about your recent service visit with Brock and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

November 03, 2026

Hendrick Lexus does a very thorough job in letting know everything that ia going on with my car and when it needs to addressed. I always feel like they have my best interests at heart More

by julie.humphreys2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Print
November 03, 2026

Had to have my tire patched and Omar once again made sure the wait was not too long and communicated regularly. Thank you for an easy fix in a timely manner. More

by RHONDALAYNE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Print
Nov 06, 2026 -

Hendrick Lexus Northlake responded

Rhonda, thank you so much once again for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

1
2
3
...
307