Hendrick Lexus Northlake

Very professional yet friendly. Very happy with service advisor, Eddie Hart. They never suggest repairs that aren’t necessary. Very happy with service advisor, Eddie Hart. They never suggest repairs that aren’t necessary. More

This dealership and service department is excellent. We appreciate the knowledgeable crew and professional courtesy. A special thanks to our service advisor Garrett Crossman, your attention to details We appreciate the knowledgeable crew and professional courtesy. A special thanks to our service advisor Garrett Crossman, your attention to details and communication with your Lexus team is great ! More

Whitney Suarez provided the best car buying experience I have ever had. It was seamless, quick and stress-free. Whitney and all staff at the dealership were professional, knowledgeable, and patient providin have ever had. It was seamless, quick and stress-free. Whitney and all staff at the dealership were professional, knowledgeable, and patient providing an outstanding experience. More

We had a great service experience. Charles Hart truly took care of my mom's vehicle and made sure everything was handled smoothly. He was very attentive, kept us informed, and made the Charles Hart truly took care of my mom's vehicle and made sure everything was handled smoothly. He was very attentive, kept us informed, and made the whole process easy. Really appreciate the level of care and professionalism. More

Brock Ward is and has been my Hendrick Lexus (Northlake) Service Advisor ever since the purchase of our 2022 RX 350. We now drive a 2024 RX 350. We live in Ocean Isle Beach, NC and although there may be dea Service Advisor ever since the purchase of our 2022 RX 350. We now drive a 2024 RX 350. We live in Ocean Isle Beach, NC and although there may be dealerships closer, I make the over 3 hour drive to Hendrick Northlake because I am confident that Mr. Ward will have a loaner vehicle ready upon my arrive and have the service plan action ready as soon as I arrive. Mr. Ward makes the entire service team aware of my travel time requirements to ensure a turnaround time as quick as possible. While I take care of other business in the area Mr. Ward keeps me updated on the vehicle service status. When I return my vehicle is ready for the 3+ hour travel back home. Mr. Ward will call me during the return trip to make sure everything is functioning to my satisfaction. What Brock Ward provides to me and my peace of mind is an added value to my Hendrick purchase and is exactly what Mr. Hendrick strives for from his customer facing team. More

We partnered with Jordan Carter on several occasions to have our vehicle serviced. He does an outstanding job with keeping us informed and ensuring our vehicle is always serviced to satisfaction. The custo have our vehicle serviced. He does an outstanding job with keeping us informed and ensuring our vehicle is always serviced to satisfaction. The customer experience at this dealership has always been top-notch! More

Great dealership and service especially by car advisor Jordan Carter. Fast and friendly experience. Would recommend to anyone. Jordan Carter. Fast and friendly experience. Would recommend to anyone. More

Jordan Carter provided great service during my service appointment. Able to receive service for my RZ model and dealer recalls. appointment. Able to receive service for my RZ model and dealer recalls. More

I had a great experience with Lexus! Brandon was effective and diligent with getting me what I needed. I definitely recommend if you’re looking to ride in elegance and aim to be handled Brandon was effective and diligent with getting me what I needed. I definitely recommend if you’re looking to ride in elegance and aim to be handled with care, visit Brandon at Lexus More

I found the buying experience to be exceptional. Room to flex on price, prompt service, validation of questions asked and follow up after the sale. Room to flex on price, prompt service, validation of questions asked and follow up after the sale. More