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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,607 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,607 Reviews of Hendrick Lexus Northlake

April 25, 2024

The service there was outstanding! The service rep I had was Charles Hart. He listened to my needs and provided me with options. Hendrick customer waiting area is outstanding as well More

by hdc1609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2024 -

Hendrick Lexus Northlake responded

HDC, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

April 24, 2024

Had a 200K service for my 2010 RX 450h -- still going strong! Eddie Hart was excellent, as usual. More

by preyern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2024 -

Hendrick Lexus Northlake responded

Preyem, thank you so much for taking the time to share about your recent 200K service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for trusting our team with your 2010 RX450h!

April 24, 2024

Always a great experience when bring my car to Northlake Hendrick Lexus. Eddie Hart in service was amazing as usual. Thank you again. More

by ariel_kwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Ted Funk
Apr 27, 2024 -

Hendrick Lexus Northlake responded

Ariel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 24, 2024

Excellent experience @ Northlake, was my first time and was extended service excellence from start to finish. Eddie Hart listened to my concerns and addressed each one. I truly consider myself a customer s More

by cvenson565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2024 -

Hendrick Lexus Northlake responded

Cvenson, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback with our team as they are the highest compliment. Thank you for being part of our Hendrick Lexus Northlake family!

April 23, 2024

Chase Ward always takes care of me and makes sure my car is getting the proper service it needs. He’s very efficient with what he does and is very attentive to all my questions and concerns. I always make s More

by Tiffany Outing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 30, 2024 -

Hendrick Lexus Northlake responded

Tiffany, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

April 23, 2024

Thank you Jazz Pack for a great experience - professional, efficient, knowledgeable, and most of all a kind, patient and understanding person! More

by retiredcarol
Recommend Dealer
Yes
Employees Worked With
Jazz Pack, Ed McCreery, Sal Rizzo
Apr 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Carol! We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

April 21, 2024

Chase Ward is the best Service Advisor! He provides exemplary service and ensures all of my car repair needs are met. More

by 06-dabs-perfidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 23, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 10, 2024

Everyone at the dealership was very nice and helpful which made the experience very good More

by rmccall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Apr 19, 2024 -

Hendrick Lexus Northlake responded

R. McCall, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

April 09, 2024

We worked with Jazz at the dealership who was always very pleasant and was outstanding at getting back with us on the many questions that we had. A pleasure to work with. Thank you so much. More

by Wes Howard
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Apr 19, 2024 -

Hendrick Lexus Northlake responded

Wes, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

April 09, 2024

I loved dealing with Northlake. The manager and Jeremiah were very professional!! I would buy a car from them again. More

by cmcgee903
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah , Robbie Strickland
Apr 19, 2024 -

Hendrick Lexus Northlake responded

C. McGee, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are blown away by your kind words about Robbie and Jeremiah. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!