Hendrick Lexus Northlake

I’ve been working with Eric Edwards at Lexus of Northlake for years, and I can’t say enough great things about him. He is always professional, knowledgeable, and genuinely cares about his customers. No matte for years, and I can’t say enough great things about him. He is always professional, knowledgeable, and genuinely cares about his customers. No matter what issue I’m having with my vehicle, Eric takes the time to listen, explain everything clearly, and make sure it’s taken care of the right way. He consistently goes above and beyond to provide outstanding customer service, and I always know my car is in good hands. It’s rare to find someone so dependable and dedicated, which is why I continue to ask for Eric every time I bring my Lexus in for service. If you’re looking for a service advisor who is honest, helpful, and truly puts his customers first, I highly recommend Eric Edwards. He is a huge asset to Lexus of Northlake! More

SERVICE was great - came and picked up my car and had it done within the day. Keep in contact and explained everything - Omar helped me and would recommend. Thank you! done within the day. Keep in contact and explained everything - Omar helped me and would recommend. Thank you! More

Apparently my salesman Noah is new to the automobile industry. What’s crazy is I would’ve thought he’d been doing this for 20 years. He simplified the car buying process to where I didn’t feel like I wa industry. What’s crazy is I would’ve thought he’d been doing this for 20 years. He simplified the car buying process to where I didn’t feel like I was wasting my whole day at the dealership. Overall was a great experience. More

Jordan Carter got me in and out smoothly. Called and gave me all updates. Car was ready when he said it would be. Called and gave me all updates. Car was ready when he said it would be. More

When it comes to customer satisfaction the Hendrick Northlake Lexus dealership is absolutely outstanding in every way possible. I recently had my RX 350 serviced with new tires, brakes and an unfortuna Northlake Lexus dealership is absolutely outstanding in every way possible. I recently had my RX 350 serviced with new tires, brakes and an unfortunate oil leak. Jordan Carter was my service advisor and his communication and friendliness were top-notch! From the moment I arrived, they had a loaner vehicle ready and within one hour the service team sent a video explaining and detailing all the work that needed to be done. Their communication is always excellent. My vehicle was fixed within 1.5 business days and in the meantime, they provided me with a loaner vehicle, which was exceptionally nice! Every time I visit the dealership for service, the staff goes above and beyond to accommodate me. Their communication and customer service is outstanding each and every time! I will never go anywhere else to purchase a vehicle other than Lexus of North Lake! More

Jordon was my service Tech. He greeted me with a Personal Hello and a BIG Smile. He was very friendly and listened to my concerns and the reason for my visit. I was quickly p He greeted me with a Personal Hello and a BIG Smile. He was very friendly and listened to my concerns and the reason for my visit. I was quickly provided with a loner so I could carry on with my day. He kept me up to date with text messages about my progress. It was a quick exchange when I came back to pick up my car. It was cleaned and serviced, and I will see them in another 5,000 miles :) Thanks for a Great Experience. JR More

I enjoy visiting Northlake Lexus I am very pleased with everything from the front desk to the waiting room. everything from the front desk to the waiting room. More

My service visits with Brock Ward at Hendrick Lexus Northlake always are productive. Brock gets my car serviced in a timely manner, and his friendliness is always appreciated. I have never used a dif Northlake always are productive. Brock gets my car serviced in a timely manner, and his friendliness is always appreciated. I have never used a different service manager, and expect that never to change. He's a a great rep for Lexus. More

Proficient and courteous. Beyond the call of duty to meet my needs especially covering the distance I live from the dealership. Beyond the call of duty to meet my needs especially covering the distance I live from the dealership. More

Brock Ward always greets me with a smile and goes above and beyond to meet my needs whether it just be a routine service or a problem with my A/C. I will continue to book my services with Brock Ward at He and beyond to meet my needs whether it just be a routine service or a problem with my A/C. I will continue to book my services with Brock Ward at Hendrick North Lake More