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Hendrick Lexus Northlake
Charlotte, NC
2,146 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,146 Reviews of Hendrick Lexus Northlake
June 04, 2019
Amazing Buying Experience What an amazing experience. Buying a new car can often be stressful and take forever, but my visit couldn’t have been smoother. After getting to the d What an amazing experience. Buying a new car can often be stressful and take forever, but my visit couldn’t have been smoother. After getting to the dealership at 6 pm on a busy Friday, we were on our way home in our new Lexus UXh 2 hours later. This couldn’t have been done without our incredible sales advisor, Sherif Labib (who also does the finance “paperwork”), the fantastic managers, Ed and Kevin, delivery specialist, Brooke, and the entire Hendrick Lexus Northlake team. Sherif is truly a sales advisor rather than sales person in that he cares about his guests and their needs instead of just making the sale. The entire team made us feel welcome and special. I absolutely love my new Lexus! More
by Little Deb
Employees Worked With
Steve Strickland, Ed McCreery, Kevin Morrell, Sherif Labib, Brooke Brown
May 31, 2019
Service was quick, courteous and done according to schedule Lucian Dobre was very knowledgeable. He explained thoroughly what the service was for, what exactly would be performed and how long it would take. He Lucian Dobre was very knowledgeable. He explained thoroughly what the service was for, what exactly would be performed and how long it would take. He was very professional and accommodating. More
by 350RL
Employees Worked With
Lucian Dobre
May 30, 2019
Great place, Great people Northlake Hendrick Lexus provided me with the best experience Ive ever had in car buying. Im 63 years old and have bought a lot of cars in my life. Northlake Hendrick Lexus provided me with the best experience Ive ever had in car buying. Im 63 years old and have bought a lot of cars in my life. From the person who answered the phone when I had gotten tired of looking on the internet to the sales staff and technician who went over the car’s features everyone was nice ,no pressure and it was 6:00 -they closed at 7 - but they were nice , informative and easy to work with. Thanks Hendrick Lexus Northlake More
by 410310
Employees Worked With
Deana Reel, Sherif Labib, Rostam Rafie, Maegan Johnson
May 28, 2019
Great services Matt Denovan was a great help definitely I recommend this dealer and his customer services, He help me with all my concerns and also he help me to ac Matt Denovan was a great help definitely I recommend this dealer and his customer services, He help me with all my concerns and also he help me to acomode me with the right loaner More
by angelita1296
Employees Worked With
Matt Donovan
May 23, 2019
Excellent service Very professional, knowledgeable & friendly. Provided a loaner since the service took two hours. Waiting room are very comfortable, a good selection o Very professional, knowledgeable & friendly. Provided a loaner since the service took two hours. Waiting room are very comfortable, a good selection of drinks & snacks available. More
by Richard52
Employees Worked With
Chase Ward
May 22, 2019
Great service and great explanation of lease trade in. Will continue using Lexus service in the future. Also consulted with lease ending and choices for a new car and great explanation of lease trade in. Will continue using Lexus service in the future. Also consulted with lease ending and choices for a new car. More
by Carol
Employees Worked With
Matt Dubin, Harris Veneris
May 19, 2019
Lexus of Northkake Eddie Hart of Lexus Northkake Service Dept always takes good care of me and my car . This time I needed a loaner for a few days which I enjoyed. Eddie Hart of Lexus Northkake Service Dept always takes good care of me and my car . This time I needed a loaner for a few days which I enjoyed. Got the car back and was very satisfied like usual!! More
by K.Caplan
Employees Worked With
Eddie Hart
May 18, 2019
Eric provides top quality customer service!! Eric has been my service rep for over 10 years!! The service he provides is superb, friendly and very knowledgeable about my car needs. I would recom Eric has been my service rep for over 10 years!! The service he provides is superb, friendly and very knowledgeable about my car needs. I would recommend this dealership and Eric to my friends and family!! More
by Carguy
Employees Worked With
Eric Edwards
May 18, 2019
Great Service Always friendly, professional. Super fast. Great waiting area! Eric is always helpful and keeps me informed . Super clean and comfotable waiting area! Always friendly, professional. Super fast. Great waiting area! Eric is always helpful and keeps me informed . Super clean and comfotable waiting area! Shuttle service to Northlake Mall! More
by Bethl
Employees Worked With
Eric Edwards
May 14, 2019
Warranty repair Matt was very helpful with my interior trim panel that needed to be replaced. Matt was timely and letting me know of timeline of my part replacement a Matt was very helpful with my interior trim panel that needed to be replaced. Matt was timely and letting me know of timeline of my part replacement as well. Great customer service from Matt. More
by Brownl29
Employees Worked With
Matt Dubin
