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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,100 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,100 Reviews of Hendrick Lexus Northlake

November 15, 2024

Brock ward in service gets back to you on pricing when he says he will. Overall service experience is honest and straightforward. They haven’t tried to sell me services I don’t need and for example are hones More

by shawnpoppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 02, 2024 -

Hendrick Lexus Northlake responded

Shawn, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 14, 2024

I had a wonderful experience at Lexus Northlake. Naphtali Williams was wonderful! I can’t say enough about his expertise and kindness. I had been looking for an SUV for about 6 months and he showed More

by tamaraypysz7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Nov 19, 2024 -

Hendrick Lexus Northlake responded

Tamara, thank you so much for taking the time to share about your recent sales experience visit with Nap and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

November 12, 2024

It was so nice to experience the knowledgable, courteous and professional staff at Hendrick Lexus Northlake. Nap Williams was my sales person - trust me he knows the cars and worked efficiently to help me f More

by HighStandards
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Chris Herndon
Dec 01, 2024 -

Hendrick Lexus Northlake responded

High Standards, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

November 12, 2024

Best experience all the way around. Big thank you to Brock Ward for always going above and beyond to ensure the my visits are effortless for me. Brock is always happy and eager to assi More

by Sharon Nokovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

Always warm and friendly, professional and you get in and out in a timely manner. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Heroux, Brock Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Debbie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Alec and Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

This dealership is very nice and clean. A very friendly staff that is helpful. I use Brock Ward as my go-to rep and he is a 5 start CS provider. More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Mitch, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

Chase goes above and beyond to ensure that my car is always in top-notch condition and that I am maximizing my vehicle package. His attention to detail, professionalism, and friendly demeanor make every More

by Jtyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

J. Tyson, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

Had first service of new vehicle. Service technician Brock Ward was excellent in keeping us updated through the process. More

by dmhuffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Dec 02, 2024 -

Hendrick Lexus Northlake responded

Dmhuffy, thank you so much for taking the time to share about your first service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Brock made your first visit enjoyable! Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

Great service with a personal touch! Brock is a great salesperson with excellent communication skills. More

by Avagash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Brock Ward
Dec 01, 2024 -

Hendrick Lexus Northlake responded

Ava, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 12, 2024

Jeremiah was great! Jeremiah kept us informed and had all the details sorted out before we arrived. More

by travisfesta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez
Nov 19, 2024 -

Hendrick Lexus Northlake responded

Travis, thank you so much for taking the time to share about your recent sales experience visit with Jeremiah and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

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