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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,135 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,135 Reviews of Hendrick Lexus Northlake

December 11, 2024

Jeremiah has excellent service. I was apprehensive at first, but he didn’t force me to look at anything I wasn’t comfortable with. I found my favorite vehicle. More

by sonofaque86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez
Report | Print
Dec 30, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Jeremiah provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 10, 2024

Naphtali Williams was such a wonderful help throughout our car buying experience!! He was very patient, very professional, & very pleasant!! My son had the best experience purchasing his first car!! More

by Janay Clerk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Report | Print
Dec 30, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Janay! We are thrilled to hear Nap and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 10, 2024

Love going to this dealership. Brock always make me feel welcome and I drive all the way there from SC More

by curtismcduffie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Curtis, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for your loyalty all the way from South Carolina!

December 10, 2024

Chase did an awesome job during my recent visit. He communicated extremely well prior to and during my visit for service. Very smooth and timely experience. Thanks. More

by jimmac19726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Jim, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

December 10, 2024

Brock Ward was my tech. He was great. Sent videos of everything being done to my Lexus! Thank you very much! More

by Bdecker1845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Brock Ward, Sabin Cotten
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

B. Decker, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 10, 2024

Easy to make an appointment and service is great . Clean waiting are with all the snacks and drinks that’s you want More

by Airbornesgm@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Brock Ward, Becca Bigelow
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric, Brock, Becca, and our team. We look forward to serving you again during your next visit!

December 10, 2024

Needed Service on my GX460; Chase Ward and the team at Hendrick Lexus Northlake delivered great customer service. Communication along the journey was clear and delivered on time as promised. More

by wmorr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Wmorr23, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

December 10, 2024

My service rep, Brock Ward was attentive and detail oriented. Keep me informed and answered all my questions. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Linda, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

December 09, 2024

Chase Ward was very nice, I think her did a great job checking me in and out. More

by cynthia.mashburn
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Lorenzo Mendez
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

Cynthia, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

December 09, 2024

Chase is the tops with customer service! Keeps you informed and attentive to your needs, More

by clyates1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Jan 01, 2025 -

Hendrick Lexus Northlake responded

C. Yates, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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