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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,142 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,142 Reviews of Hendrick Lexus Northlake

January 11, 2024

The service was good and done efficiently. The representative was good. We got our car back in good shape! More

by anjalitewari04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Anja, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

Brock Ward did a great job helping me get my car serviced. Great customer service. Thanks Brock! More

by SML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 30, 2024 -

Hendrick Lexus Northlake responded

SML, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

10 out of 10 Highly recommend. Brock Ward is my Service Advisor. He's professional, efficient and gets the job done. More

by Val P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Val, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

January 11, 2024

Excellent customer service and knowledge of vehicles. Sales team was ready and willing to help More

by Kass@0328
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Kass, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about our team and look forward to sharing them. Thank you for being part of our Hendrick Lexus Northlake family!

January 11, 2024

Last month on a Saturday afternoon as I was pulling out of my garage the display screen on my new 2024 Lexus NX450h+ suddenly went completely black. I called Northlake Lexus in a panic (even though I had p More

by Andy A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Andy, thank you so much for taking the time to share about your recent experience with Brock and our team at Hendrick Lexus Northlake. We are so pleased to hear Brock provided you the 5-Star Lexus experience and truly appreciate your time and thoughtfulness in sharing such kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 11, 2024

I love having my vehicles serviced at Lexus. All service agents have the best customer service satisfaction More

by aliciaroseboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dubin, Eric Edwards, Josh Dewberry, Chase Ward, Matt Monczynski, Brock Ward
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Alicia, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 11, 2024

I received excellent service in a quick and professional manner I am very pleased with. Lexus of. Northlake More

by Elaine.hollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 30, 2024 -

Hendrick Lexus Northlake responded

Elaine, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

January 09, 2024

Jazz and James were great people to work with. They were both very kind and helpful! More

by tonyaeller
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz, James Rafidi
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Tony, thank you so much for taking the time to share about your recent sales visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Jazz, James, and our team. Congratulations on your new vehicle!

January 08, 2024

Very quick and easy process to purchase a car. It was much smoother than anticipated. More

by hannahldavenport
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Hannah, thank you so much for taking the time to share about your recent experience with Vinny and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear the buying process was quick and easy. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

January 08, 2024

Robert helped me find and purchase my first Lexus. He found the perfect car for me after listening to what I liked and didn’t like about other brands. Robert didn’t make me feel pressured and went out More

by csmiley6416
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Jan 31, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Robert provided you and your daughter the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your first Lexus and welcome to our Hendrick Lexus Northlake family!

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