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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,298 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,298 Reviews of Hendrick Lexus Northlake

February 07, 2024

Hendrick Lexus Northlake has very nice service department. Have had different service agents each time, but all have been very good. Most recently, Omar Licout, provided excellent service! More

by KAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 10, 2024 -

Hendrick Lexus Northlake responded

KAK, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2024

None any better always excellent service Chase Ward is the best always not notch service More

by buford_patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Chase Ward, Ted Funk
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Patricia, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 07, 2024

First time customer of Lexus. Hussain and his team was a pleasure to work with. Knowledgeable and patient as we made a decision. We purchased a used vehicle which had several s More

by The Furrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock, Hussain Amir, Nayris Abreu
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Furrs, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 06, 2024

Friendly and professional staff. Thorough maintenance and communication. Great waiting area with lots of snacks. Car is washed and vacuumed after services which is beyond amazing! Tr More

by stubenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jackie Layne
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Stubenm, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 06, 2024

Jazz Pack was an assume salesperson. Great job Hendricks Lexus Northlake. Keep up the good work. More

by bruce.klein.rtut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Bruce, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

February 06, 2024

Brock Ward did an excellent job servicing my vehicle. He kept me informed during the entire service and the work was completed on time and on budget. More

by jsennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, J. Sennett. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 06, 2024

My experience was really great and Brock Ward made my experience so much more pleasant! More

by JoeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Joey, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 06, 2024

Went to get my state inspection and was greeted by Brock Ward who made it so easy. It was a pleasure. More

by brdlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Brdlovr. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

February 06, 2024

Hendrick Lexus Northlake has an excellent Service Department. I brought my car in for a minor issue, My main man Eric Edwards was not in that day neither was Josh Dewberry. However I met Brock Ward a More

by casher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Jackson, Eric Edwards, Josh Dewberry, Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Casher, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus family since 1999!

February 06, 2024

After a few ordering snags, Brock followed thru on all services required by me. Thanks very much to a great Dealership and Service Department More

by puetzdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Feb 10, 2024 -

Hendrick Lexus Northlake responded

Dan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

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