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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,134 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,134 Reviews of Hendrick Lexus Northlake

November 07, 2023

I’ve been a Lexus family member for several years now and also just purchased my fifth car with them a 2024. I’m looking forward to seeing Chase Ward when I take my new car in for service. Chase is absolute More

by ediegunter
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deana Reel, James Rafidi, Lucian Dobre, Sean Cook, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Edie, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your loyalty! Congratulations on your fifth Lexus and thank you, from the bottom of our hearts, for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Absolute best place for sales and service. I have experienced a number of auto transactions and Lexus Northlake is simply world class. More

by tddmack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Vincent "Coach" Williams, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Mack! We are thrilled to hear Coach, Chase, and our team provided you the 5-Star Lexus experience in sales and service. Thank you for being part of our Hendrick Lexus Northlake family!

November 04, 2023

The whole staff/ team was very helpful and super friendly. This was the second dealer I went to in the same day and two total different experiences! Vincent was my cars sales man and he was very ver More

by rodriguez.breea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rostam Rafie, Sean Cook, Vinny Estrada
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Breea! We are thrilled to hear Vinny and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 03, 2023

I had the pleasure of working with Hussain to find my dream car and I must say, he went above and beyond my expectations in making this possible. Such a calm gentleman who didn’t pressure me but reassur More

by Y Crouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Y. Crouse! We are thrilled to hear Hussain provided you the 5-Star Lexus experience and couldn't agree more with your kind words. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 02, 2023

Hussain, our sales contact was superb, polite, and knowledgeable. He was available throughout the process and addressed all our questions/concerns. We will rate him in the highest terms and will do bu More

by seshadrivee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Hussain Amir
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Sesha! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 02, 2023

I love the dealership…they know the Lexus brand better than an ordinary dealership. It also had a regular flow of people , who like myself, appeared to be happily returning customers. More

by jerroldtiggett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Customer car loan department , Rostam Rafie, Sean Cook, Vincent "Coach" Williams
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Jerrold, thank you so much for your incredible review of our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. We are so lucky to have loyal guests like you! Thank you for being part of our Hendrick Lexus Northlake family!

November 01, 2023

Mark D. was very knowledgeable, friendly, and patient during my visit at Hendrick Lexus in Huntersville. The entire staff was friendly and made both my husba More

by ewhitley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimmy - 5 stars as well for her patience and knowledge about all of the new tech in our Lexus, James Rafidi, Mark Dockx
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, E. Whitley! We are thrilled to hear Mark, Kimmy, and our team provided you and your husband the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus RX350 and welcome to our Hendrick Lexus Northlake family!

November 01, 2023

Vinny was a pleasure to work with. He answered his phone calls immediately or called us back in a prompt manner. Vinny was extremely knowledgeable and always available to answer any q More

by kstone0900
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vinny Estrada
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your experience with Vinny and our team at Hendrick Lexus Northlake, K. Stone! We are honored to receive your 5-Star rating and kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

November 01, 2023

Explanation of service was precise, discussion of future services were sharedand customer service was a plus. More

by Temeka Truesdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Temeka, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Josh and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 30, 2023

Jackie is so patient and knowledgeable! I hope is appreciated as the true asset she is to your organization! More

by Jpdewy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaf Tsegai , Sean Cook, Jackie Layne
Nov 01, 2023 -

Hendrick Lexus Northlake responded

JP, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Jackie. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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