
Hendrick Lexus Northlake
Charlotte, NC
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2,298 Reviews of Hendrick Lexus Northlake
I had a wonderful experience at this dealership. Everyone was friendly and welcoming and the service was excellent from start to finish. Everyone was friendly and welcoming and the service was excellent from start to finish. More
Enjoyed the sales process at Northlake due to an outstanding staff. No aggressive, pushy tactics here just relaxed, informed, competent interactions with Milton J during the conversations re purcha outstanding staff. No aggressive, pushy tactics here just relaxed, informed, competent interactions with Milton J during the conversations re purchase and patient, understandable instructions re unfamiliar technology during the tutorial with Kimmy. In fact everyone there from greeters to managers made it a pleasant experience. Hope you’re around for my next purchase in 8 years. More
Always exceptional service at this location. We’ve been Lexus owners since 1996, and will continue driving them because of dealerships like this. Hats off to Lucian, Eric, and David Shepherd! We’ve been Lexus owners since 1996, and will continue driving them because of dealerships like this. Hats off to Lucian, Eric, and David Shepherd! More
Milton Jackson is wonderful! He’s very patient and kind and easy to talk to. Hendrick Northlakes dealership needs some work though. It took 4 hours to do a lease buyout so be pre He’s very patient and kind and easy to talk to. Hendrick Northlakes dealership needs some work though. It took 4 hours to do a lease buyout so be prepared. More
Very easy and positive experience with this dealership. Milton was very knowledgeable and helpful. I would definitely recommend this Lexus dealership. Milton was very knowledgeable and helpful. I would definitely recommend this Lexus dealership. More
Top-notch customer service from beginning to end! Everyone, especially Hussein, made the usually tedious process of buying a car enjoyable. Highly recommend! Everyone, especially Hussein, made the usually tedious process of buying a car enjoyable. Highly recommend! More
Salesman Mark D was knowledgeable, responsive & did not oversell. Manager Ed Mc sent the car back for better detailing when he was dissatisfied with the initial job in a lightly used vehicle i purchased. oversell. Manager Ed Mc sent the car back for better detailing when he was dissatisfied with the initial job in a lightly used vehicle i purchased. Came back perfect. Tech guys were good but could improve their process to enable download of the Lexus app for tutorial purposes. More
Milton, my car salesman was excellent at communicating and making sure I was well taken care of during my car buying process. The finance guy was also super nice and explained everything very well! and making sure I was well taken care of during my car buying process. The finance guy was also super nice and explained everything very well! More