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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,134 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,134 Reviews of Hendrick Lexus Northlake

November 08, 2023

I always have a great service experience when I come to Hendrick Lexus Northlake. Working with Chase is always a pleasure. He keeps me updated on my service, gets me in and out within record time and alway More

by Tiffany Outing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Tiffany, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

November 07, 2023

Chase Ward is a pleasure to work with! Robert in sales is professional and knowledgeable. More

by Lovingolf2gether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase, Robert, and our team.

November 07, 2023

Chase Ward is Professional, courteous service at point of entry. EXCELLENT service. -1st time I visit. Questions are answered quickly. Video of vehicle explaining issues helpful. I leave confident that m More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Luis, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service videos with our team. Welcome to our Hendrick Lexus Northlake family!

November 07, 2023

Chase Ward! ! What a Guy. He is an AMAZING Sales Person. Love this Young Man More

by CatD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Chase Ward, Marlene Seibles, Omar Licout, Lorenzo Mendez, Brock Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Cat, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

November 07, 2023

I highly recommend Hendrick Lexus Northlake. I had my car serviced this week with Chase Ward and it was an amazing experience. The car was ready as promised and was expertly serviced. I appre More

by jim8robson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Jim, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Service visit at Lexus Northlake with Chase Ward was great! I always go here for maintenance and it’s always a pleasure dealing with staff. More

by Efadkinsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Chase Ward did an excellent job explaining the service being provided and how long it would take. Very satisified. More

by diberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Diberts, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

I was very satisfied with my service at Lexus. Ev rything was explained and no surprises. It was completed in the time I needed it to be done. great! More

by pHale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

P. Hale, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

November 07, 2023

Chase Ward my service associate was most helpful, courteous and honest on my recent visit!! This is why I drive over an hour to have my Lexus serviced at the Northlake location! More

by Khmerck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Khmerck, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

November 07, 2023

Chase handled my 30,000 mile check up. He explained the details and charges associated with this service. I’m very appreciative of the customer service that I received from Chase Ward. More

by debbiebnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Debbie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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