Hendrick Lexus Northlake

We had a great car-buying experience with Jack McMackin. We would definitely contact him in the future for another purchase. We would definitely contact him in the future for another purchase. More

I scheduled my required maintenance at the last minute, and they were able to accommodate my request. everything was explained to me and they also sent me a video link of what was going to be done on the and they were able to accommodate my request. everything was explained to me and they also sent me a video link of what was going to be done on the car. I found the video very informative. Chase Ward my advisor that day was very helpful and made me aware of additional services down the road. I was very pleased with the level of service. I would not hesitate to use this dealership again. Thank you for the great service More

Service was excellent and quick with no issues. Requested a same day appointment and it was granted. Requested a same day appointment and it was granted. More

From the time I purchased the vehicle to every rip for service, I have been treated well by well trained, knowledgeable staff. Most recently, my service writer, Brock Ward, helped me in managing not only service, I have been treated well by well trained, knowledgeable staff. Most recently, my service writer, Brock Ward, helped me in managing not only the regular vehicle service needs but additional purchased service plan needs. Brock was supportive of my busy schedule, my vehicle needs while my vehicle was in service, and solid recommendations as to service requirements my vehicle may or may not need. All and all, a very positive experience. Every individual I have had the opportunity to work with including Brock, Ted, Eric, Eddie and Josh have been outstanding. More

I recently purchased a previously owned LC500 from Northlake. My experience was perfect and stress free. The sales person (Hussain) took care of every issue and concern that I had and was I pleasure Northlake. My experience was perfect and stress free. The sales person (Hussain) took care of every issue and concern that I had and was I pleasure to work with. His communication was first class. More

I recently bought a new 2023 RX 350 from Jeremiah at Kendrick. After bringing the car home I had some issues with the technology. Kendrick brought me a loaner car and took my RX back to the dealership t Kendrick. After bringing the car home I had some issues with the technology. Kendrick brought me a loaner car and took my RX back to the dealership to replace a computer part. Eventually the part came and Kendrick had my car returned and had one of the Tech's demonstrate the Technology in the car. I am very happy with the car, and buying it with the help of Jeremiah was made easy. Brock Ward in the Service dept. kept me updated and called to make sure I was happy as did Robbie, I believe he is a service manager. I would buy another car from Kendrick and encourage friends and family to buy there as well. More

Great customer service. Thank you Brock Ward. I was in and out very quickly and I appreciate it. Thank you Brock Ward. I was in and out very quickly and I appreciate it. More

Excellent care of car and of myself. Brock award made it all effortless I love the ease of service Brock award made it all effortless I love the ease of service More

Excellent customer service! Used this dealership for my 90k mile service and they did great. Brock Ward was my service provider and provided amazing service. My prepaid service Used this dealership for my 90k mile service and they did great. Brock Ward was my service provider and provided amazing service. My prepaid service covered more than what was needed at my appointment, so Brock gave me a call to see if there were any additional services I wanted in order to use the full value of prepaid service! Good looking out for the customer! More

Always a pleasure from sales to service! I won’t be shopping elsewhere for cars as long as I’m in CLT! Thanks for the outstanding service Nap and Brock! 👍👍♦️♦️♦️♦️♦️ I won’t be shopping elsewhere for cars as long as I’m in CLT! Thanks for the outstanding service Nap and Brock! 👍👍♦️♦️♦️♦️♦️ More