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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,131 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,131 Reviews of Hendrick Lexus Northlake

October 20, 2023

Brock Ward is friendly and professional. Service was excellent- I especially appreciated the video of my car. More

by klove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

K. Love, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Brock Ward was our service reprentative . He was kind, efficient, knowledgable and most helpful . Always a stress free experience working with Hendrick Lexus . More

by kllkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Kelly, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

October 20, 2023

Excellent service as always. Brock Ward was very helpful. During my next scheduled service I look forward to working with Brock. More

by stevenjcaudill
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Steve, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

October 20, 2023

Brock ward was helpful and informative. Thank you Sam Jackson for the video and quality work on my car. More

by andrewstoneco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Jackson, Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Andrew, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic video with Sam and our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Great service. Ward did a fantastic job of keeping me posted on everything. I was finished sooner than expected. More

by Clay.venable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Eric Edwards, Josh Dewberry, Lucian Dobre, Omar Licout, Brock Ward
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Clay, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Chase and the team exceeded your expectations. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

My advisor, Brock Ward, does a great job and always enjoy working with him. Service has been good- had the vehicle about 18 months. Thanks. More

by tomgkirkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Tom, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 19, 2023

Trim on dash fixed broke the next day. The regular service was good as always. More

by mmaxymuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle 5 stars
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mr. Maxymuk, thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. Your feedback means the world to us and Josh will be in touch to update you on the status of your dash repair. If you have any questions in the meantime, please do not hesitate to reach out to our Assistant Service Manager, Josh Dewberry, on his direct line, (704) 379-4012.

October 19, 2023

Chase Ward - service advisor - great! He helped managed my appointment and repairs with great service and care. Thanks, Chase! More

by bz
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Oct 31, 2023 -

Hendrick Lexus Northlake responded

BZ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 16, 2023

We were very pleased with our experience with Hendrick Lexus Northlake and, in particular, with Vincent “Coach” Williams. Everyone we met with was courteous, knowledgeable and pleasant to work with. Final More

by Mike and Gail
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Jack McMackin, Vincent "Coach" Williams, Jose Canas
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mike and Gail, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus 450h+ and welcome to our Hendrick Lexus Northlake family!

October 16, 2023

Omar was so polite and helpful. This was my first experience at the Lexus service center and I couldn't be happier. They gave me a beautiful loaner just for an oil change. Omar m More

by franco.lisa72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your first service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

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