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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

September 18, 2023

Very pleased with pick up and deliver. Your drivers are very courteous and prompt. Chase Ward has been very helpful in advising on work and charges. Margaret Cline More

by mclineent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Margaret, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

September 18, 2023

Chase Ward was very friendly, knowledgeable,,polite and helpful in determining what available services were offered and recommended for my car More

by Jamantooth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Jamantooth, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 15, 2023

Excellent customer service. Professionalism is always demonstrated. Attention to detail and clearly communicated current and potential issues regarding overall needs of the vehi More

by SCAlexa59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Alexa, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Josh and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 14, 2023

My service appointment with Lucian was handled professionally and met my expectations as the items were handled well with no issues. More

by Mrotondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Mrotondo, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Lucian and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 13, 2023

Working with Jeremiah and Jazz was a great experience, both were professional and a pleasure to work with, making the entire process easy. Will recommend them and HLNL to friends and relatives. More

by jflynn7834
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez, Jazz Parks, Sean Cook
Report | Print
Sep 25, 2023 -

Hendrick Lexus Northlake responded

J. Flynn, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jeremiah and Jazz provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 11, 2023

Omar was my service rep. Excellent care! Would keep coming back to Omar next time. More

by Edreilly1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Ed, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

September 11, 2023

Josh Rozelle did a fantastic job assisting me with my service. Fantastic job by the entire team! More

by ermtwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

Ermtwo, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Josh and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 11, 2023

Omar was very good to work with. He sent us emails on the status of receiving our part on a regular basis. More

by sboone959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Sep 30, 2023 -

Hendrick Lexus Northlake responded

S. Boone, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. We look forward to serving you again during your next visit!

September 06, 2023

Vincent (Coach, ) was a sweetheart. He was very helpful as was the rest of the staff. I'm now a proud owner of a Lexus. More

by LK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kimmy Knauer/Technology Specialist , Rostam Rafie, Sean Cook, Vincent "Coach" Williams
Report | Print
Sep 10, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, LK! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

September 04, 2023

Quick efficient service. Hassle free experience. Worked with me to ensure i left the dealership feeling excited for the vehicle and resources available for future needs. More

by Cmsinkovitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Sean Cook, Nayris Abreu
Report | Print
Sep 10, 2023 -

Hendrick Lexus Northlake responded

C. Sinkovtiz, thank you so much for taking the time to share about your recent sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Welcome to our Hendrick Lexus Northlake family!

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