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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,111 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,111 Reviews of Hendrick Lexus Northlake

July 31, 2023

Jackie, Jack, and the entire team were amazing! Jackie helped us find the perfect car, and Jack from finance ensured we got the best protection and finance options. They were both so friendly and h More

by Ali Rezajoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rostam Rafie, Jack McMackin, Jackie Layne
Aug 02, 2023 -

Hendrick Lexus Northlake responded

Ali, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. We are thrilled to hear Jackie, Jack, and the team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle! Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

July 29, 2023

Robert was GREAT! !! Excellent Experience. Keep him in you staff. From start-to-finish .. he's great. More

by longjj2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Jul 31, 2023 -

Hendrick Lexus Northlake responded

JJ, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

July 28, 2023

Josh Rozelle and the entire Lexus Northlake team provide superb customer service everytime. Thank you! More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozell, Eric Edwards
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, TL! We look forward to sharing your positive feedback with Josh and our team.

Jul 31, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, TL! We look forward to sharing your positive feedback with Josh and our team.

July 28, 2023

This dealership is very professional and customer service focused. I will definitely go back here for my next car! Coach Williams was awesome, patient and a top-notch salesman! More

by Lambchop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Vincent "Coach" Williams
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Lambchop, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. We hope to be of service to you again in the future.

July 28, 2023

What an WOW! !! and an amazing experience at the Hendrick Lexus dealership in NorthLake. I bought a 2023 New Generation Lexus SUV from Vincent “Coach “ Williams. H More

by Kaybankey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Kay, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

July 28, 2023

Eddie went above and beyond to take care of me for my service. Amazing experience!! More

by Bunga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Aug 01, 2023 -

Hendrick Lexus Northlake responded

Bunga, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 27, 2023

chase ward was great to work with great customer service and kept me in the loop about what was going on with my vehicle. He was wonderful to work with and would make me use Hendrick Lexus again More

by Iamjowens25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Lorenzo Mendez
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Jowens, thank you for taking the time to share such kind words about Chase and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to elevate our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your loyalty and positive feedback!

July 27, 2023

The service guys go out of their way to work with you and resolve the issue quickly and get you the best price possible. More

by cd.griffin15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Josh Dewberry, Jacob Cornell, Marlene Seibles
Aug 01, 2023 -

Hendrick Lexus Northlake responded

CD, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team.

July 24, 2023

Robert was very easy to work with and very professional. He did a great job for us, and worked well with my son who was helping me with the purchase. The dealership overall was terrific. More

by andrealong149
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Sean Cook, Jose Canas
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Andrea, thank you for taking the time to share about your recent experience with Robert and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 24, 2023

Mark Dockx was great to work with. I asked for very specific things and he kept in contact with me throughout the process while looking for the exact vehicle. He found exactly what I More

by Barb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Jul 31, 2023 -

Hendrick Lexus Northlake responded

Barb, thank you for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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