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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,172 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,172 Reviews of Hendrick Lexus Northlake

August 22, 2023

Brock was very helpful and communicated the service details so they were easily understood, He was able to get my car serviced and I was on the road in record time. As always great customer service. More

by beckyhc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Becky, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 22, 2023

Always have great service and communication from the service department at Hendrick Lexus Northlake. Shout out to Brock! More

by shanvlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 25, 2023 -

Hendrick Lexus Northlake responded

Shanvlas, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

August 22, 2023

They care about their customers and the service is phenomenal! Fantastic car dealership and service department. More

by clyates1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Mr. Yates, thank you so much for taking the time to share about your recent service visit at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your kind words with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 22, 2023

Have always enjoyed this dealership and the service that is provided whether it be sales or service, they are great! More

by Jesusgt271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Jesus, thank you so much for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Brock. Thank you for being a part of our Hendrick Lexus Northlake family!

August 22, 2023

Thanks Brock ward for on time service and minimum wait time. The service video was very useful and informative. More

by divya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Divya, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We look forward to sharing your positive feedback about Brock and our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 19, 2023

Thank you for helping us with this beautiful Lexus purchase, you were very professional, patient, very knowledgeable. More

by Rsthermal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Rsthermal! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 19, 2023

Hendrick Northlake does a great a great job. Josh Rozelle was excellent to help me. More

by loflinsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Report | Print
Aug 30, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Loflinsh! We truly appreciate your kind words about Josh and look forward to serving you again during your next visit. Thank you for your loyalty!

August 19, 2023

Very clean and nice atmosphere. Very professional staff. The snack area has a very good and a variety of selections. More

by meekink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozzelle
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Meekink, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We look forward to sharing your positive feedback about Josh and our snack selections with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 18, 2023

Jackie Layne was very pleasant to work with and very personable. She made my experience exceptional More

by teenicoleblanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Jackie Layne
Report | Print
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Nicole! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 18, 2023

I found the 2020 GS 350 on AutoTrader and reached out to the dealership. I had an immediate response from Hussain Amir. Over the next several days, he provided photos, answered questions, and demonstrated More

by sjackson21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel (last name?) he picked me up at the airport and is an encyclopedia for all things Toyota and Lexus (I have a '92 FJ80 and he knew all about that series, even global distribution of LCs), Jack McMackin, Hussain Amir
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Sep 04, 2023 -

Hendrick Lexus Northlake responded

S. Jackson, thank you so much for taking the time to share about your recent experience with Hussain, Jack, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words (especially about our sales assistant, David! You truly made his day!) Congratulations on your new 2020 GS350 and welcome to our Hendrick Lexus Northlake family!

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