Hendrick Mini

Casey McGuire did a great job managing my Mini inspection and annual maintenance. It was efficiently executed and I am very satisfied. and annual maintenance. It was efficiently executed and I am very satisfied. More

I had no plans--nor a desire--to buy a new car last weekend. In fact, I was pretty devastated because I pretty much had to--my beloved 2015 Mini Cooper Hardtop 4-door was in rough shape and needed more weekend. In fact, I was pretty devastated because I pretty much had to--my beloved 2015 Mini Cooper Hardtop 4-door was in rough shape and needed more work than made sense relative to age and mileage, and I was pretty heartbroken about it. So you can imagine how I went into this shopping and purchase process: unhappy, defensive, and picky. José, my sales consultant, felt the brunt of it before we even met in person. Poor guy was treated to a flurry of text-based ultimatums about what I wanted and didn't want, what I would and wouldn't deal with during the process, and I can only imagine what he must've thought (probably something along the lines of "Anyone else wanna take this one? Yikes!"), but he still greeted me with a smile and the patience of a saint. This was even after I told him one of the cars he wanted to show me was "the color of sadness," aka, "NPC Gray." Like I said--the poor guy had his work cut out for him with me! I test-drove two cars, chose the one that was not gray, and then José did everything he could to get me a good deal on my trade, as well as a fair price. It was surprisingly painless. The next day when I came back to do the paperwork and take delivery, I saw my old car sitting there outside the dealership, waiting for me to clean her out, and I burst into tears. As content as I was with my new purchase, I felt so guilty and sad to be leaving that little car behind. Most people would have laughed or tried to downplay it, or said some clichéd thing about it being for the best, blah blah, but not José. He understood, handed me some tissue, and shared a story about a car he'd once loved and lost. It's that kind of personal touch that differentiates a true "consultant" from a "sales guy," and it's people like him that keep me coming back to Hendrick Mini in general. Everyone I dealt with was great actually--Craig, my service consultant referred me to José after expressing his sympathies about my old car too--these guys "get" that a Mini isn't just a car, it's a happy place, a refuge from an increasingly boring, stressful, colorless world where individuality and joy is harder to find in our surroundings. Look around--most cars look so much alike, you can't find yours in the parking lot! Not a Mini though! Russ in Finance was also very patient--he too had been forewarned about me and how little time I wanted to spend hearing about extras like Gap insurance and extended warranties (less than zero)--but he took it in stride, and went over just what I needed to know so I could get going as quickly as possible. So if the thought of sitting in the Finance office fills you with dread (or righteous indignation based on past experience, as it did me), get your next car from Hendrick Mini. They may just change your mind! All in all a wonderful experience, start to finish, despite the fact that I didn't want any of it to be happening. It's been almost a week now, and I'm actually already in love with my new car. Thank you to everyone at Hendrick Mini for a great buying experience! More

Incredible Dealership! Best Service Advisor, Craig Eves. Bought my Mini at Hendrick. Sales Team is excellent and work well with one another. Exceptional Customer Service! 5 Best Service Advisor, Craig Eves. Bought my Mini at Hendrick. Sales Team is excellent and work well with one another. Exceptional Customer Service! 5* More

Everyone had a really great personality, they all made me feel really comfortable and they gave me good advice on the future of my vehicle. feel really comfortable and they gave me good advice on the future of my vehicle. More

Excellent customer service and cooperation. Very accommodating and helpful communication. Professional and courteous. Highly recommend. Very accommodating and helpful communication. Professional and courteous. Highly recommend. More

I had a great experience at the MINI Cooper Service Center. The staff was friendly, professional, and took the time to clearly explain everything my car needed. The video from the Technician was really Center. The staff was friendly, professional, and took the time to clearly explain everything my car needed. The video from the Technician was really neat too! The service was efficient, and my MINI was returned in excellent condition—clean, well-serviced, and running smoothly. I really appreciated the transparency, attention to detail, and overall care they showed. Highly recommend this service center to any MINI owner looking for reliable and trustworthy service! More

Hendrick MINI always exceeds my expectations when it comes to taking care of beloved Countryman. Everyone on the MINI team is always so helpful and gracious. They respect my time when I need to come in comes to taking care of beloved Countryman. Everyone on the MINI team is always so helpful and gracious. They respect my time when I need to come in to get some work done on my car; they're always very efficient. Even when I need to spend time there to wait for my car, I never mind because the dealership is always so clean and well stocked with delicious treats and beverages. It makes the waiting go by just a little bit faster! And really, I never meet a stranger when I'm there - so may smiles and kind inquiries about my day or my family. I always feel like an cherished member of the MINI family. More

I work for a used vehicle superstore and purchase parts. I have dealt with Bruce Holloway and his team for many years. Bruce is very knowledgeable, friendly and extremely helpful. He is my key resource for I have dealt with Bruce Holloway and his team for many years. Bruce is very knowledgeable, friendly and extremely helpful. He is my key resource for getting advice about parts and purchasing parts. I look forward to continuing working with him. Beth Long More

I recently reached out to inquire about purchasing a new MINI, and my experience exceeded expectations from start to finish. Cristian in guest services was both helpful and knowledgeable, seamlessly connect MINI, and my experience exceeded expectations from start to finish. Cristian in guest services was both helpful and knowledgeable, seamlessly connecting me with Forrest, who took the time to answer all my questions thoroughly. Forrest made the car-buying process genuinely enjoyable. His personable demeanor, patience, and refreshingly low-pressure approach made me feel comfortable throughout my search. What really stood out was his thoughtfulness—he even surprised my niece with a plushie, which was such a nice touch that showed real attention to detail. I also had the pleasure of meeting the service manager Eric who was really cool and told me I'm always welcome to come by to speak with him anytime. The entire team made this experience so positive that I'll absolutely be recommending more of my friends and family! More

I recently inquired about a brand new MINI and within just a few minutes I was contacted by Forrest Holston who did a fantastic job sharing the availability and incentives with us. Very transparent! just a few minutes I was contacted by Forrest Holston who did a fantastic job sharing the availability and incentives with us. Very transparent! More