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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
903 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 903 reviews

May 23, 2025

Hendrick Motors always provides the best and quickest service for my Mercedes. Patrick keeps me up to date during the service and meets any requests that I may have. More

by Kendall Toineeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bradey
May 28, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Kendall Toineeta, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

May 20, 2025

I had a great experience, got an appointment quickly, the service was done in the time indicated and done well. More

by pgaylealexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
May 23, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 09, 2025

Service of car was excellent all issued were resolved to our satisfaction. Staff was professional. More

by Klecrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan toth, Shea White, Jaymar Williams, Tyler Johnson
May 13, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Klecrone, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.

May 06, 2025

The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine More

by rjnelsenrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walle, sales, Jake service advisor
May 09, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Rjnelsenrn, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!

May 06, 2025

Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of More

by mariana.rago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Reeves, Stacey Walsh
May 09, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Mariana.rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!

April 30, 2025

Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I More

by tobeychloe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter
May 02, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 24, 2025

Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service. More

by kshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savvanah and Carly
Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2025

Savannah did a great job taking care of me and my van. She got me in & out with minimal delay. More

by lmarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah Kummelman
Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

April 23, 2025

Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional. More

by GLCFORTHEWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Williams,Cliff
Apr 29, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 15, 2025

Very good customer service. Service adviser was very courteous and helpful..She met all my expectations. More

by shyamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatum Macomson
Apr 17, 2025 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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