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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

Overview
Reviews
Vehicles
5.0
998 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 998 reviews

August 23, 2026

Jermaine Lomax has worked on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!! More

by k.b
Recommend Dealer
Yes
Employees Worked With
Jermaine
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Aug 25, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, K.B., for your loyalty and kind words! We're thrilled to hear that Jermaine Lomax has consistently provided the knowledgeable and dependable service you've come to trust over the years. At Hendrick Motors of Charlotte Mercedes-Benz, we're proud to have team members like Jermaine who help keep our customers' vehicles performing at their best. We appreciate your continued trust and look forward to serving you again!

August 23, 2026

Coleman S has the best attention to detail. He replaced 2 tires on my S63 and it has never driven smoother. More

by OP Randall Johnson
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Coleman Sobel
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Aug 25, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Randall, for your fantastic feedback! We're glad to hear Coleman S.'s attention to detail made such a difference on your Mercedes-AMG S63. It's great to know your vehicle is driving smoother than ever. We appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz and look forward to serving you again!

August 18, 2026

I always have my vehicle serviced at Hendrick Motors of Charlotte. My Technician, Jayson Zessin always goes above and beyond to keep my car in top condition! More

by Xsarahxsunshinex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson Zessin
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Aug 19, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you for your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! We're grateful to hear Jayson Zessin consistently goes above and beyond to keep your vehicle performing at its best. Having a technician you can rely on makes all the difference, and we're proud that Jayson continues to provide the expert care and attention you deserve. We truly appreciate your loyalty and look forward to serving you for many miles to come!

August 14, 2026

David was extremely helpful and patient while answering my questions about my car. I would highly recommend working with him! More

by James
Recommend Dealer
Yes
Employees Worked With
David Artieri
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Aug 17, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, James! We're glad to hear David made your visit a positive one. Providing thoughtful guidance and taking the time to answer questions thoroughly is what great customer service is all about. We appreciate your kind words and recommendation, and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

August 14, 2026

I won’t take my car anywhere else! Cole M and the team at Hendrick Motors are the best. From skilled technicians to helpful lane staff they have everything you need! More

by kaileemanyvong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
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Aug 17, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Kailee! We're honored to be your trusted service destination. It's great to hear that Cole M and the entire team continue to deliver the level of care and expertise you expect. From our skilled technicians to our dedicated service staff, we're committed to providing an exceptional experience every visit. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We truly appreciate your loyalty and support!

August 13, 2026

David Artieri was extremely helpful and answering all my question’s. I would very much recommend working with him! More

by Dominick drake
Recommend Dealer
Yes
Employees Worked With
David Artieri
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Aug 17, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Dominick! We're happy to hear David provided such helpful service and made sure all of your questions were answered. Creating a comfortable and informative experience for our guests is always a top priority. We truly appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

August 12, 2026

Hendrick motors of charlotte has a great staff that’s always super helpful. David artieri helped me out during my visit and he was awesome! He answered all of my questions and provided excellent customer More

by jacklien
Recommend Dealer
Yes
Employees Worked With
David Artieri
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Aug 15, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Jacklien! We're so glad you had a great experience with David Artieri. Providing helpful, knowledgeable service is what we strive for, and we're thrilled to hear he took the time to answer your questions and make your visit a positive one. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

August 12, 2026

Working with Stacey, the service lane manager, was such a great experience! She keeps the service drive running like clockwork, takes amazing care of her team of advisors, and makes you feel truly looked a More

by Susan Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Moore
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Aug 12, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Susan, for sharing such wonderful feedback! We're so glad Stacey made you feel welcomed and well cared for during your visit. From answering your questions to connecting you with the right advisor, she is always focused on making the service experience as smooth and enjoyable as possible. We'll be sure to pass along your kind words. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

August 11, 2026

David Artieri was extremely helpful and knowledgeable. He took the time to answer all of my questions about my car and made sure I understood everything. Great customer service and a pleasure to work with More

by Dominick drake
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David artieri
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Aug 12, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Dominick, for your wonderful feedback! We're glad David Artieri provided the knowledgeable, attentive service you deserve. Taking the time to answer questions and ensure our guests feel informed is what great customer service is all about. We appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!

August 10, 2026

Working with Tracey on my warranty claim was a fantastic experience! She made the entire process seamless, professional, and courteous, always answering my questions promptly. It's refreshing to know that More

by suzukirider1300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Mullis
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Aug 11, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Tracey made your warranty claim experience seamless, professional, and stress free from start to finish. Her knowledge, responsiveness, and dedication to helping our customers are exactly what we strive for every day, and it’s wonderful to know she left such a positive impression. We truly appreciate your kind words and are grateful to have team members like Tracey who make the Mercedes Benz service experience so enjoyable.

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