The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance.
The roadside help arrived within 30 minutes and successfully jump-started my car. The technician tested the voltage strength remaining in the battery and suggested that the battery be replaced as quickly as possible. I then went straight to Hendrick Motors of Charlotte to have the battery replaced, obviously without an appointment.
Alex Roach, my Service Adviser, met me as I pulled into the garage, and assured me that they had the appropriate battery in stock, and could install the replacement quickly.
Less than one hour later my car was ready and returned to life!
I am very appreciative for the quick and professional service that my car and I received.