Hendrick Motors of Charlotte - Mercedes-Benz

The service was excellent. I was kept informed of the progress of the service. I would highly recommend this dealership to anyone needing service. Thank you.

Jonathan has been nothing but professional and courteous on my visits. He always has helped get me in , made sure the job was complete and got me back on the road. That’s earned my business for years tocome

I found the car I wanted on Facebook...went to the dealership and they made it happen. It was a pleasant experience. Tyler is a great asset to Hendrick Motors. He went over and above and I really appreciate him.

My husband and I purchased a certified pre-owned vehicle from this dealership, and our experience was phenomenal. From our initial phone contact with Mark to our interactions with Sean the Salesperson, and Eric in financing, everyone was professional, courteous and a lot of fun to work with. We would definitely recommend Hendrick dealerships.

They are always easy to deal with, no hassles at all. The Waiting room is very clean with several amenities. The Staff treats you better than family.

The battery in my 2012 Mercedes CLS 550 died, forcing me to call for Mercedes roadside assistance. The roadside help arrived within 30 minutes and successfully jump-started my car. The technician tested the voltage strength remaining in the battery and suggested that the battery be replaced as quickly as possible. I then went straight to Hendrick Motors of Charlotte to have the battery replaced, obviously without an appointment. Alex Roach, my Service Adviser, met me as I pulled into the garage, and assured me that they had the appropriate battery in stock, and could install the replacement quickly. Less than one hour later my car was ready and returned to life! I am very appreciative for the quick and professional service that my car and I received.

Clean and comfortable waiting room with several amenities. The warm and inviting staff and my service manager who only serves to please!!!! I would recommend them for above and beyond customer service with a smile!!!

Easy in and easy out with no hassles. They also gave me a loaner and had my car washed inside and out. Also had a nice waiting area.

They checked for every recall and replace my radiator under warranty. I will be back for my inspection in a couple months. The waiting room is amazing.

I have had an aversion to car dealerships in the past for all the classic reasons. This was totally different. I never felt pressured and the entire process was relaxed and enjoyable. Parker was my salesman and he was quickly responsive to calls and emails. He took a lot of time to make sure everything went smoothly on the day we came in. Eric in finance was a joy to work with. I could not give a higher recommendation to these individuals or this dealership.