Hendrick Motors of Charlotte - Mercedes-Benz

Kristan is the bomb! We came in with our car fully disabled. Parts were not available for the car but Kristan found a way. He got us a used part for a quarter of the cost We came in with our car fully disabled. Parts were not available for the car but Kristan found a way. He got us a used part for a quarter of the cost and got us done within a week. Love everything about him! More

brought my car in for service and had a great experience. My service advisor John D'errico kept me informed every step of the way. The waiting area was beautiful and the coffee was out of this world. I will My service advisor John D'errico kept me informed every step of the way. The waiting area was beautiful and the coffee was out of this world. I will work with John in the future. More

Kristan is amazing! Very professional And accommodating, fit me into their busy schedule and got me in and out quickly. Very professional And accommodating, fit me into their busy schedule and got me in and out quickly. More

The best experience i have ever had. Our manager was Elkin F. He is the best manager! If you are going to buy a car, then you will definitely turn to him! thanks for this wonderful exp Our manager was Elkin F. He is the best manager! If you are going to buy a car, then you will definitely turn to him! thanks for this wonderful experience! P.S Considering how difficult it is today to buy a new car, our car came early! Thank you for that! More

Kristian always handles business! He is knowledgeable, solution-forward, and customer-centric. He is truly a trusted service advisor. He is knowledgeable, solution-forward, and customer-centric. He is truly a trusted service advisor. More

John Derrico was a pleasure to work with,I look forward to having him as my Service Advisor again. to having him as my Service Advisor again. More

Very Professional team of people. They are respectful, thoughtful to the needs of customers and have answers for their questions. They are respectful, thoughtful to the needs of customers and have answers for their questions. More

Fabulous dealership. John D'Errico took great care of me. The waiting area is fabulous.Highly recommend! John D'Errico took great care of me. The waiting area is fabulous.Highly recommend! More

My Advisor John Derrico, Made My Day EZ by keeping me advised of service progress for an "A" Service, new rear brakes and a replacement tire. Hendrick Team made extraordinary effort getting me in and ou advised of service progress for an "A" Service, new rear brakes and a replacement tire. Hendrick Team made extraordinary effort getting me in and out rapidly and made my car sparkle. Larry Starnes More

I go to Hendrick because I know they have quality techs that have the knowledge and can take care of my Sprinter 3500. The service advisor, Chris is my go-to man for Sprinter issues. He has never failed to that have the knowledge and can take care of my Sprinter 3500. The service advisor, Chris is my go-to man for Sprinter issues. He has never failed to take care of me. More