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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

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Reviews
Vehicles
5.0
1,003 Reviews
Call Dealership (844) 505-0062
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5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 1,003 reviews

July 29, 2026

I brought my car here yesterday and Avian C performed my service. I liked the inspection video he did where he explained how my car’s system works and showed the condition of my tires and brakes. While wait More

by Chris Trickle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avian Craft
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Jul 30, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you, Chris, for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz. We're glad to hear that Avian provided a thorough and informative service visit. The inspection videos are a great way for our customers to better understand their vehicle's condition, and we're pleased that his explanation of your vehicle's systems, tires, and brakes was helpful. It's also wonderful to know you enjoyed the amenities in our newly updated waiting area. We appreciate your trust in our team and look forward to serving all your future Mercedes-Benz service and maintenance needs in Charlotte.

July 28, 2026

Love this dealership so much. Kylie is great and so helpful. 10/10 recommend this dealership More

by Shantai
Recommend Dealer
Yes
Employees Worked With
Kylie cook
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Jul 29, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Shantai, thank you so much for the love for Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy to hear Kylie was so helpful and made such a positive impression. Your 10 out of 10 recommendation means the world to our team, and we truly appreciate your trust and support!

July 24, 2026

Tracey Mullis is the Warranty Administrator at Hendrick Charlotte. She put me at ease immediately and I trusted her implicitly. I recommend this dealership highly. More

by rkosten@carolina.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Mullis
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Jul 28, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you for your thoughtful feedback and for recommending Hendrick Motors of Charlotte Mercedes-Benz. We’re pleased to hear that Tracey Mullis provided such a reassuring and professional experience. Building trust and providing exceptional customer care are at the heart of everything we do, and it's wonderful to know that Tracey’s expertise and dedication made you feel confident throughout the process. We truly appreciate your support and look forward to continuing to provide the outstanding Mercedes-Benz service experience in Charlotte that our customers deserve.

July 20, 2026

Great dealership and the staff is always amazing to work with. I recommend Jermaine Lomax for all of my work!! More

by k.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Lomax
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Jul 22, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

K.B., thank you so much for your kind words about Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you continue to have great experiences with our team, and we love the shoutout for Jermaine Lomax. His expertise, dedication, and commitment to providing exceptional Mercedes Benz service are truly appreciated. Thank you for your recommendation and for trusting us with your vehicle!

July 20, 2026

Service team is awesome, had some service campaigns on my vehicle. Got them taken care of quickly waiting in their new service lounge. Shoutout technician Coleman S. More

by Cas4577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman S.
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Jul 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team was able to get your service campaigns completed quickly while you relaxed in our new service lounge. A special thank you for recognizing Coleman S., and we’re happy to hear he helped make your visit a great one. We truly appreciate your trust and support!

July 14, 2026

Tracey the warranty administrator at Hendrick Motors of Charlotte is such a beautiful soul. She was super kind and answered my questions in a timely manner. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
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Jul 15, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Cindy, it truly makes our day to hear feedback like this about our team at Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Tracey was able to answer your questions promptly and provide such a kind and caring experience. She has a wonderful way of making our guests feel supported, and we truly appreciate you taking the time to recognize her!

July 06, 2026

Brought my car in for a service and was impressed with the process. Chris E kept me informed and helped me resolve all of my issues. More

by sydneytrchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Emeis
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Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Sydney, we appreciate your feedback! It's great to hear that Chris E provided the communication and support needed to make your service visit a positive one. Our goal is to make every visit as seamless and efficient as possible, and we're delighted that was your experience. Thank you for choosing Hendrick Motors of Charlotte Mercedes Benz!

July 06, 2026

I recommend the service department here. The technicians always go above and beyond. Cole M services all of my cars. I will not take them anywhere else! More

by designsbyholly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole M.
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Jul 07, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thank you for the recommendation! We're honored to earn your trust and even more grateful that you've chosen Cole to service all of your vehicles. Going above and beyond is what our team strives for, and it's wonderful to hear that Cole continues to deliver the level of care and attention you deserve. We truly appreciate your loyalty to Hendrick Motors of Charlotte Mercedes Benz and look forward to helping keep your vehicles performing at their best for years to come!

June 24, 2026

I came in recently to just get mothers B service done, I brought my daughter with me and we just sat in the lounge area. Multiple workers came over to check on me and my daughter and was playing with her wh More

by davisj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexie
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Jun 25, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Davis, stories like this are exactly why our team loves what we do at Hendrick Motors of Charlotte Mercedes Benz! We’re so glad our Charlotte Mercedes Benz service team made your visit more comfortable, especially by keeping your daughter happy while you waited, and that Lexie went above and beyond to make the experience easier for you. Creating a family friendly and customer focused service experience is what we strive for every day, and your kind words truly mean so much to our team!

June 18, 2026

Great work on my E class from Cole M. Very knowledgeable, and the video was very helpful. Thank you! More

by Vina28105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Minich
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Jun 20, 2026 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

We truly appreciate you choosing Hendrick Motors of Charlotte Mercedes Benz for your service, Vina! We're so glad Cole M provided knowledgeable care for your E Class and that the video made everything easy to understand. We truly appreciate your trust and look forward to assisting you again!

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