Hendrick Motors of Charlotte - Mercedes-Benz

Scott Miller was wonderful working with us we never came to the dealership before we took possession. When we got there the car was ready to go we signed some papers and was on our way. Highly recommend thi to the dealership before we took possession. When we got there the car was ready to go we signed some papers and was on our way. Highly recommend this dealership for anyone interested in buying a Benz. Definitely will use them again More

Jake did a good job during my recent visit to Hendrick motor to service my Mercedes Benz motor to service my Mercedes Benz More

Mercedes-Benz service department is a top-notch facility! !!Staff members are professional and courteous! !!Staff members are professional and courteous! More

Very courteous staff in the service department! Provided thorough explanations of the process, problems determined, repair needs, detailed pricing and expected service time required. Kristan was wa Provided thorough explanations of the process, problems determined, repair needs, detailed pricing and expected service time required. Kristan was warm, very professional and extremely responsive to my questions! Thank you Kristan for this most positive experience! More

Pre-ordered a vehicle. After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile envir After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile environment. I truly thought the employee Noel was going to knock my lights out. It was a very demeaning, dehumanizing, and degrading experience. This team could use some training on how to close deals and/or even the art of disagreeing. Their mannerisms were beneath the Mercedes luxury brand and a very poor reflection of Hendricks Auto Group. More

Karen Ferrara Finance Manager will sell you warranties and connect things to the account you do not need. The manager Mr. Minnick is a nice person, not a great problem solver. Never would utilize this dea and connect things to the account you do not need. The manager Mr. Minnick is a nice person, not a great problem solver. Never would utilize this dealer for anything. Dr. ERDurham More

Cassidy did amazing at helping me find my wife a car! She must have good parents She must have good parents More

Hendrick Motors of Charlotte provided a 360 exceptional customer service experience from the initial call for an appointment to the time I left after having my Mercedes serviced. Ms. Rebecca arranged a nex customer service experience from the initial call for an appointment to the time I left after having my Mercedes serviced. Ms. Rebecca arranged a next day appointment and went the extra mile to ensure I had transportation to and from the dealership if needed. She was pleasant, professional and had a servants heart. When I arrived the next day, I had a welcome greeting until Mr. Freddie Lucas arrived. After introducing himself, he listened as I explained the purpose for bringing my Mercedes in. He then explained why the auxiliary battery light may have come on, where it was located and it’s purpose. He stated they would check right away and escorted me to the waiting area. Before he returned the mechanic had videos of what was checked and what required attention. Shortly thereafter Mr. Lucas returned with a printout and thoroughly explained what needed to be done and that it could be accomplished the same day. I waited and left with my car looking and driving like it was brand new. I was so impressed that if and when I do decide to trade up, this is where I will come to purchase another Benz as well as continue to have maintenance service here. I can now drive to KY to see about my mom whose 90. Blessings and thanks for the best service ever! More

Wale is the best! !! Built the car with him he kept me updated until it arrived always answered any questions that I had (even after hrs) quick process everything was g !! Built the car with him he kept me updated until it arrived always answered any questions that I had (even after hrs) quick process everything was great More

First time using this dealership. Clean waiting area. Time for service completion was minimal. Received a video from the technician introducing himself once vehicle was pulled into th Clean waiting area. Time for service completion was minimal. Received a video from the technician introducing himself once vehicle was pulled into the bay area. Professional and courteous staff upon arrival and departure. More