Hendrick Motors of Charlotte - Mercedes-Benz

June 15, 2022 - my husband and I are on our second Mercedes’ and we love this make/model. We currently own a GLS 450 2017. We just left Hendrick Mercedes of Charlotte where we parked in the front area Mercedes’ and we love this make/model. We currently own a GLS 450 2017. We just left Hendrick Mercedes of Charlotte where we parked in the front area, walked the parking lot, and went inside and not one person said hello or approached us to offer assistance. There were 2 sitting at the front desk (female and male) and at least 4 or 5 others working with no other customers as far as we could tell. This was rude. We were interested in trading our car for a new GLS 450 or 550. I did you two stars because I didn’t think it was fair to your service department who has been wonderful. I was just truly shocked at the lack of customer service. More

Projected costs of repairs made in advance and were acceptable. Repairs made in a timely manner and everything works well. Employees were helpful and courteous. A good experience. acceptable. Repairs made in a timely manner and everything works well. Employees were helpful and courteous. A good experience. More

Edvinas Buta was terrific. His professional attitude and attention to detail is the reason I keep coming back and recommend everybody to do the same. Top gear mechanic His professional attitude and attention to detail is the reason I keep coming back and recommend everybody to do the same. Top gear mechanic More

Technician Edvinas Buta is knowledgeable and my car is always in good hands. Thank you Hendrick! always in good hands. Thank you Hendrick! More

Chelsey greeted me and made my experience there pleasant. She helped me find where I need to go and who to speak with to purchase a vehicle. pleasant. She helped me find where I need to go and who to speak with to purchase a vehicle. More

Friendly and professional service. John vas very courteous and explain everything the car needed immediately and long term John vas very courteous and explain everything the car needed immediately and long term More

Edvanis Buta was Super he gives excellent customer service and i highly recommend him for future services! service and i highly recommend him for future services! More

Eddie was amazing when working on my car! Would definitely recommend working with him again Would definitely recommend working with him again More

My experience at Hendrick Motors of Charlotte was beyond my expectations. I will continue to service my vehicle at this dealership. my expectations. I will continue to service my vehicle at this dealership. More

Great experience with the whole process. my technician edvinas was very informative and helpful. Highly recommend my technician edvinas was very informative and helpful. Highly recommend More