Hendrick Motors of Charlotte - Mercedes-Benz

Always good service at this location. Car was towed in and they had to order parts, it was back in action quickly. Car was towed in and they had to order parts, it was back in action quickly. More

I specifically prefer Hendrick Mercedes for the customer service excellence that I receive from Patrick Bradey. Patrick is an outstanding service advisor. He goes above and beyond to address and satisfy all service excellence that I receive from Patrick Bradey. Patrick is an outstanding service advisor. He goes above and beyond to address and satisfy all of my service needs. Patrick communicates with me timely and efficiently both when scheduling my service appointments and while receiving services. Mostly I appreciate his patience and listening abilities. Thanks Patrick for your professionalism and spectacular service advice! More

Nabs did a great job from start to finish in making the overall purchase experience both pleasant and memorable. From providing helpful and accurate information prior to arrival at the dealership to his pa overall purchase experience both pleasant and memorable. From providing helpful and accurate information prior to arrival at the dealership to his patient and kind assistance walking around the lot to find the right vehicle (for me) and ultimately making what can be an onerous process at other dealerships a smooth and seamless one - I appreciated every moment. Thank you. More

Cliff did a terrific job for us. We will be back and will ask for Cliff. We will be back and will ask for Cliff. More

Got an apr same day for a new battery. Patrick was great and very patient with me as I am an elderly lady! Patrick was great and very patient with me as I am an elderly lady! More

Hendrick Motors has always strived to provide exemplary service for my 2012 S350 since 2013 and they can be counted on to keep your baby in tip top condition. service for my 2012 S350 since 2013 and they can be counted on to keep your baby in tip top condition. More

Tom Aumuller at Hendrick took incredible care of my family. We will be back for our next vehicle from Tom and his team. family. We will be back for our next vehicle from Tom and his team. More

Great service department. Well run. Best in town. Savanah is a super service rep. Highly recommend. Well run. Best in town. Savanah is a super service rep. Highly recommend. More

Jonathan is great to work with. he gets the job done as quick as he can to get our trucks back on the road. he gets the job done as quick as he can to get our trucks back on the road. More

I worked with Patrick Bailey and he was EXCEPTIONAL! Kept me posted and made sure all my questions were answered. As far as the service, my tire light came on a day later and all 4 tires were low in air Kept me posted and made sure all my questions were answered. As far as the service, my tire light came on a day later and all 4 tires were low in air pressure. Found it odd that all four were registering 32…especially after I just had the B service several weeks ago and a transmission flush this past Thursday. More