Hendrick Motors of Charlotte - Mercedes-Benz

This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt completely assured that this dealer and staff would do a thorough and tedious assessment of my autos- I had no doubts that but that they were dedicated in their roles to providing me with the best service possible. Hendrick has the best team and dynamics in this region… they me er skip a chance for 5-star service… they are the reason this household has depended on them for two dozen years! More

Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect. Appointment made on very short notice. Issue taken care of and explained. Just perfect. More

Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah. More

Tyler Marshall greeted me and held the door for me and was very thoughtful and kind. Very nice young man was very thoughtful and kind. Very nice young man More

service was completed in a timely manner, and I was particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the importance of completing them. His professionalism and knowledge made a positive impact on my experience. More

Large dealership but with personalized and attentive customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress a customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress across the ocean. More

Kind, responsive and reliable. Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !! Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !! More

Best service department in Charlotte, hands down. Great operation. Very professional. Could not ask for a better experience. Great operation. Very professional. Could not ask for a better experience. More

I highly recommend the Hendrick Motors service dept and Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with! Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with! More

Savannah Kummelman Has good knowledge and provided great repair advices. Got both rear light and battery issue resolved smoothly. repair advices. Got both rear light and battery issue resolved smoothly. More