Hendrick Motors of Charlotte - Mercedes-Benz

Hendrick Motors of Charlotte is a great dealership and their service is awesome. The service department makes it easy to do business and completes this very timely and professional. their service is awesome. The service department makes it easy to do business and completes this very timely and professional. More

Scott was the salesman we worked with, and was the best experience we have had so far purchasing a vehicle from a dealership. He worked with us to get us in the car we wanted and the price we had hoped for experience we have had so far purchasing a vehicle from a dealership. He worked with us to get us in the car we wanted and the price we had hoped for as well, and just went the extra mile to make sure we were happy. Can't say enough about how important that is these days with people truly showing they care, and not just to make a sale. Says alot about the the Hendrick Dealership in general and what they strive for. His customer support has also been top notch with the few questions we had after the purchase. Everyone else we dealt with to complete the deal was highly professional and knowledgeable and pleasant to be around. Overall was a great experience! Thank you! More

Chong was very curteous, fast, and reasonably priced. Would use them again.repaired scratched rim. Sales who I bought my new GLE-350 was very helpful.Miller was my salesman. Car was delivered to my home Would use them again.repaired scratched rim. Sales who I bought my new GLE-350 was very helpful.Miller was my salesman. Car was delivered to my home in Loris SC in a timely manner. Gentlemen who delivered it were very nice and efficient. More

I recently bought a car from this Dealership Scott Miller my salesperson was absolutely awesome he was not pushy great personality I would recommend him my salesperson was absolutely awesome he was not pushy great personality I would recommend him More

Scott is extremely friendly, patient and willing to negotiate. Definitely ask for him if you go here! I am only writing these last world to hit the minimum requirement. negotiate. Definitely ask for him if you go here! I am only writing these last world to hit the minimum requirement. More

Scott Milker did everything he could for me!! The first vehicle was a little off but he made sure to make everything right and even brought my new car to me at work!!! Smooth deal and a great person to hav vehicle was a little off but he made sure to make everything right and even brought my new car to me at work!!! Smooth deal and a great person to have on your side!!! Thanks, Scott Miller for all you did!!! More

Hendrick himself...a ace...employees...fair at best, no modern day training Online sales...a lazy dud Call back rep on poor review...a flop Manager Scallion listened...but no repair modern day training Online sales...a lazy dud Call back rep on poor review...a flop Manager Scallion listened...but no repair More

Poor customer service My appointment was at 8:00am I Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed More

My first time dealing with this dealership and perhaps may be my last. The communication was very poor. Initially scheduled service for a recall on 6/10/21 and finally got that work completed on 7/20/21 a may be my last. The communication was very poor. Initially scheduled service for a recall on 6/10/21 and finally got that work completed on 7/20/21 after two visits. They didn’t have parts during first visit and never contacted me once parts were in. In addition, they failed to install a trim piece that was ordered during 6/10 visit. Overall not impressed. 21 GLC 300 More

The staff was very professional and knowledgeable,Michael was very helpful and he did a video on the problem and what it will take to fix the problem. Thanks Michael was very helpful and he did a video on the problem and what it will take to fix the problem. Thanks Michael More