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Hendrick Motors of Charlotte - Mercedes-Benz

Charlotte, NC

5.0
934 Reviews

5201 E. Independence Blvd

Charlotte, NC

28212

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Showing 934 reviews

November 15, 2021

Very nice courteous and helpful I arrived every one Very nice courteous and helpful I arrived every one wished me good morning Had no problem with process More

by Anytimepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
. ., Chris Autry
Nov 17, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Anytimepe, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

November 14, 2021

I had to have my car towed in. Anytime you have a broken down far, is the worst. This dealership paid for an Uber so that I could shop and have lunch while the repairs were being made. What a nice touch!! More

by Carguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Nov 17, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2021

Working with Michael Duerr is the epitome of customer service. He demonstrates client awareness and impact, makes sound judgment, communicates efficiently and with transparency, and represents the bran More

by LMcAllister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Duerr
Nov 12, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Lmcallister, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 03, 2021

Wonderful service experience. Very friendly staff. Great amenities. Feels like home away from home! This will be my go -to service center More

by Carguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tatum Macomson
Nov 09, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 29, 2021

Welcoming environment; helpful, professional, knowledgeable staff; prompt efficient service; pleasant, clean waiting area and restroom; nutritious, well-stocked snack bar. More

by thomasrc002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak
Nov 01, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Thomasrc002, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

October 28, 2021

Scott Miller goes above and beyond for his people! I follow Scott wherever he goes. I’m in Texas and just bought another car from Scott !! More

by D Q Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Miller
Oct 29, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

D Q Dave, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We pleased to hear that you enjoyed your experience with Scott at Hendrick Motors of Charlotte - Mercedes-Benz!

October 28, 2021

Thank you Ryan Smith for the excellent customer service and support of buying my new car! You were very thoughtful and respectful and answered all of my questions no matter the time of day! I will highly r More

by cindy.hope
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Oct 29, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Cindy.hope, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 28, 2021

Ryan smith with absolutely amazing, and helped me find my amazing car! He was so nice and supportive of my decision with the car I picked. It’s good to know I can come to him with help at anytime. Thank you More

by koneil4267
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan smith
Oct 29, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Koneil4267, thanks for your praise and kind comments about our team. We're so excited to pass your compliments along to Ryan! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2021

Ryan smith helped me find the car I really loved and, was there for me throughout the whole thing, he showed me the features the car had and all the nice things inside. He was super helpful and supportive an More

by Cindy Phillips
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan smith
Oct 29, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Cindy Phillips, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 27, 2021

Ryan Smith helped me recently buy my new car. I love the car this is my 2nd Mercedes and it’s great. When I got there ryan walked out to ask me if I needed any help and from there he helped me buy my car. H More

by Stacy Oneil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
Oct 29, 2021 -

Hendrick Motors of Charlotte - Mercedes-Benz responded

Stacy Oneil, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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