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Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
843 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 843 reviews
August 22, 2020
the service center is confortable , clean and the personal is very professional, and friendly,the ameneties bar is good everything is perfect I like the service personal is very professional, and friendly,the ameneties bar is good everything is perfect I like the service More
by ramosaccess
Employees Worked With
jonathan fortier
Helpful August 20, 2020
I am very happy with Hendrick, specifically their Mercedes service in Charlotte, NC (Independence Blvd.) they do a good quality job fixing the problem, they explain everything and let you know all of Mercedes service in Charlotte, NC (Independence Blvd.) they do a good quality job fixing the problem, they explain everything and let you know all of your options with recommendations for what you truly need. They do a good job fixing the problem completely without it coming back, but they don’t try to push you into stuff you don’t truly need. They are a business, but I feel like they care more about the customer than other car service places. I am comfortable and trust both the quality of their work and their recommendations. I moved the next state over and still prefer to have my car serviced by Hendrick than my local dealership 10 minutes away. I also like that I have had the same service manager since I bought the car 4 years ago. They take care of the customer. More
by emarshall
Employees Worked With
Mike Duerr
August 02, 2020
Have always been pleased with service. Team is professional, polite & takes time to explain & answer questions. The waiting area clean & condusive for women. 5 stars professional, polite & takes time to explain & answer questions. The waiting area clean & condusive for women. 5 stars More
by judygreer326
Employees Worked With
Chris Autry
July 29, 2020
Quick and reliable. Hospitality is warm and welcoming. Good reliable diagnostic information given. Convenient location.good space of lounge to wait for service gets done Hospitality is warm and welcoming. Good reliable diagnostic information given. Convenient location.good space of lounge to wait for service gets done. Wish there are more merchandise to shop - brand related. More
by jmtbolton
Employees Worked With
David Vaughn
July 25, 2020
Always a great service at Hendrick! I always feel taken care of at Hendrick. I recently had a fairly decent fix, $1400, and the problem was identified and fixed immediately. My car was I always feel taken care of at Hendrick. I recently had a fairly decent fix, $1400, and the problem was identified and fixed immediately. My car was returned to me in better condition than when I dropped it off. I am always appreciative of the staff at Hendrick! More
by nckern
Employees Worked With
Alex Roach
July 11, 2020
Great smooth purchase Elkin Franco, at Hendrick Auto in Charlotte, was a true professional. He gave me an honest and competitive quote right off the start and didn't play a Elkin Franco, at Hendrick Auto in Charlotte, was a true professional. He gave me an honest and competitive quote right off the start and didn't play any games. He beat 7 other commercial dealers hands down. Great overall experience! More
by mb
Employees Worked With
Elkin Franco
June 25, 2020
Required "B" service Clean, expedient, knowledgeable.....On time and used Express service and Waite for auto. Took less than 3 hours, excellent...Need to get another appoi Clean, expedient, knowledgeable.....On time and used Express service and Waite for auto. Took less than 3 hours, excellent...Need to get another appointment for additional service suggest by dealer. More
by calmark
Employees Worked With
Joey Tillis
June 16, 2020
Best service ever !! I couldn’t be more pleased with my recent service on my cl600. Alex Roach attentions to the problems with my car and going the extra mile to help was a pleasurable experience. Thanks. recent service on my cl600. Alex Roach attentions to the problems with my car and going the extra mile to help was a pleasurable experience. Thanks. I certainly recommend Hendrick Mercedes. More
by Tomg
Employees Worked With
Alex Roach and service mgr Alexander
