Hendrick Motors of Charlotte - Mercedes-Benz

Service was done as expected. Car was washed and vacuumed as promised. Maintenance performed as expected Car was washed and vacuumed as promised. Maintenance performed as expected More

Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehic Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks so I don’t mind waiting at the dealership while my vehicle is being serviced. Thank you for the good work. More

Every time I called and have appointments with hendrick for my car to have service always great people to deal with. for my car to have service always great people to deal with. More

John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !! continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !! More

I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared. He was competent and reassuring to me that he cared. More

John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased. - I was in for my B service and needed additional services - he explained it all to me . I was very pleased. More

John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates. efficiently and correctly. Always provides quick updates. More

This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt completely assured that this dealer and staff would do a thorough and tedious assessment of my autos- I had no doubts that but that they were dedicated in their roles to providing me with the best service possible. Hendrick has the best team and dynamics in this region… they me er skip a chance for 5-star service… they are the reason this household has depended on them for two dozen years! More

Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect. Appointment made on very short notice. Issue taken care of and explained. Just perfect. More

Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah. More