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Hendrick Motors of Charlotte - Mercedes-Benz
Charlotte, NC
903 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 903 reviews
October 26, 2020
Recently had several service visits with a "new" used 2011 E350 4MATIC wagon. Each visit was delivered as described in the time frame promised...and done very professionally. I waited on the car each t 2011 E350 4MATIC wagon. Each visit was delivered as described in the time frame promised...and done very professionally. I waited on the car each time and the waiting area was very conducive for remote work. So, killed two birds in one stone with each visit! My service rep each time was Chong Lee who provides a superbly professional customer experience. More
by nuclearshopper
Employees Worked With
Chong Lee
October 14, 2020
Prompt, Informative, Considerate, Efficient, knowledgeable, Professional, Competitive pricing...reasonable. I was pleased with the prompt, efficient, and professional service I received. Chong w knowledgeable, Professional, Competitive pricing...reasonable. I was pleased with the prompt, efficient, and professional service I received. Chong was very pleasant, helpful, and informative. Impressive customer service. Professional, considerate, and even knowledgeable customer service is lacking in a lot of businesses. It's refreshing and very much appreciated whenever I get the chance to experience it. Thanks, Chong. More
by BG
Employees Worked With
Chong
October 14, 2020
I was passing through Charlotte on my way to a wedding in SC. They worked me in on a packed Friday morning, i was told it was a 4 hour repair and the car would be ready by 5pm. I explained, I would miss SC. They worked me in on a packed Friday morning, i was told it was a 4 hour repair and the car would be ready by 5pm. I explained, I would miss the rehearsal at 7 pm. They took my vehicle straight back and had me on the road before 2pm. They were outstanding, More
by Rcottone
Employees Worked With
Chris Biche
October 13, 2020
Very friendly service rep. Work was done after a Very friendly service rep. Work was done after a consultation with the service rep. Work was done in a timely manner Great to get a car wash incl Very friendly service rep. Work was done after a consultation with the service rep. Work was done in a timely manner Great to get a car wash included More
by Weeziehampton
Employees Worked With
Tatum Macomson
August 31, 2020
First time MB. First time Hendrick Independence Blvd. It was a great experience. Very professional and courteous. The Sales Person took its time. Not pushy. Took the time to explain the vehicle. I really en was a great experience. Very professional and courteous. The Sales Person took its time. Not pushy. Took the time to explain the vehicle. I really enjoyed the buying process. Would I recommend this this dealership? Thank you. More
by Zurich8052
Employees Worked With
Alan Schockett 10 STAR
August 31, 2020
Alan Schockett was extremely helpful and very knowledgeable on the 2020 GLS 450 that I purchased from this dealership. Alan has also been very supportive of any follow up items. Any questions I knowledgeable on the 2020 GLS 450 that I purchased from this dealership. Alan has also been very supportive of any follow up items. Any questions I have, he knew the answer. If not at first pass, he would find out and get back with me. I would rate him 5 stars. More
by DB
Employees Worked With
Alan Schockett
August 27, 2020
Another great experience this week! Outstanding service, great staff, and a wonderful environment. I really enjoy the Independent Blvd location and drive 2.5 hours for service there great staff, and a wonderful environment. I really enjoy the Independent Blvd location and drive 2.5 hours for service there More
by Jeff
Employees Worked With
Chong Lee
August 23, 2020
Great people. Great company. Would recommend to anyone. They really care about you. Clean, neat and very friendly. Easy to work with them. safety first. They really care about you. Clean, neat and very friendly. Easy to work with them. safety first. More
by cgigler
Employees Worked With
Tyler Johnson
